ANA BANICA
Hollywood, FL *****
Cell 954-***-****
E-mail: ab2kz5@r.postjobfree.com
OBJECTIVE: To acquire a position that will allow me to use my strong communicational skills,
educational background and ability to work well with people.
EDUCATION:
Broward College, Florida. Pursuing a Bachelors of Science in Business Administration
Expected date of graduation: January, 2016
University of Spiru Haret, Romania. AA in Public Relations and Communications.
Graduated April, 2009 with Latin Honors, GPA 3.9
WORK EXPERIENCE:
PARK ONE, Location Trump International Beach Resort, Sunny Isles, FL
Cashier Supervisor (2010 – present)
• Maintain and supervises the maintenance of accounting records such as accounts
payable and accounts receivable.
• Supervise the posting of accounting data to general ledger accounts from
accounting records and documents.
• In charge of managing the weekly payroll and submitting it to the company.
• In charge of scheduling employees according to the weekly occupancy of the
hotel.
• Hired employees, trained them on how to offer customer service and follow hotel
policies and procedures.
• In charge of internal auditing in order to prevent and detect fraudulent activities in
the company.
• Answer customers' questions, and provide information on procedures or policies.
• Calculate total payments received during a time period, and reconcile this with
total sales, compute and record totals of transactions and keep periodic balance
sheets of amounts and numbers of transactions.
• Attend customer service trainings every month.
• Responsible for daily deposits averaging more than $10,000 monthly.
VICTORIA’S SECRET
Aventura Mall, Aventura FL
Sales Associate/Cashier (2010 – 2011)
• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation, and care of merchandise to
customers.
• Maintain knowledge of current sales and promotions.
• Place special orders or call other stores to find desired items.
CHOCOLADA BAKERY
Hollywood Blvd., Hollywood FL
Counter Girl (2009 – 2010)
• Prepare merchandise for display.
• Recommend and provide advice on a wide variety of products and services.
• Answer telephones to provide information and receive orders.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are
correct and that there is adequate change.
• Resolve customer complaints.
• Answer customers' questions, and provide information on procedures or policies.
• Compute and record totals of transactions.
• Keep periodic balance sheets of amounts and numbers of transactions.
TRANSILVANIA BANK AND CHAMBER OF COMMERCE
Bucharest, Romania
Teller (2008– 2009)
• In charge of check cashing, depositing, transfers, wire transfers.
• Savings deposits, withdrawals.
• Issuing negotiable items (cashier's checks, traveler's checks, money orders, etc.).
• Payment collecting.
• Resolving customer issues.
• Balancing the vault, cash drawers and ATMs.
• Ordering products for the customer (checks, deposit slips, etc.).
MEDICAL CENTER PROESTETICA
Bucharest, Romania
Front desk receptionist (2006 –2009)
• Prepare products for display.
• Offer information to our patients about products and procedures offered at our
clinic.
• Check in and check out patients and register new patients.
• Collect and check insurance, collect copays, deductibles and coinsurance.
• Answer the phone with appropriate greeting and great customer service.
• Schedule and cancel appointments
ADDITIONAL SKILLS:
KNOWLEDGE of governmental accounting principles and practices.
COMPUTER: Experienced in Microsoft Office Word, Excel, HOTSOS, AVPM, Visual
SMS, programing in C++ and Valiant payroll.
Able to learn new computer programs and applications effectively and efficiently with
little instruction.
COMMUNICATION AND CUSTOMER SERVICE: Detail oriented, excellent individual
and team working skills, polished writing and speaking skills and easily adaptable to new
situations.
LANGUAGES: Fluent writer and speaker in Romanian, English and Spanish.
Intermediate writer and speaker in French.
REFERENCES: available upon request.