Quality Management
Resume:
Richard Edelen
Ellicott City MD 21043
********@*****.***
http://www.linkedin.com/in/rnedelen
PROFESSIONAL HIGHLIGHTS
. Decisive leader with Engineering, Quality, Manufacturing/Operations
experience in most industry sectors.
. Certified Quality Engineer, Certified Quality Auditor and Certified
Quality Manager & Organization Excellence.
. Creative problem solver and excellent communicator with executive
presence and business ethics.
. Capable and focused professional with a track record of establishing
solid working relationships.
. Successful change agent with experience in building teams and risk
management programs.
. Six Sigma, Process Mapping training and Quality Management Systems
development.
PROFESSIONAL EXPERIENCE
Antenna Research Associates
2010 - present
Director - IT, Quality Management Systems, QA, QC, Safety and Compliance
Summary of Responsibilities:
. Provides management with a forward-looking strategy for addressing risk
and leads the quality and
manufacturing / operations management program development and
implementation.
. Creates and maintains a company-wide ISO 9001 Quality Management System.
. Identifies and collects metrics and key risk and quality indicators.
. Develop and implement quality and lean process improvements, including
Supplier Quality program.
. Develop and implement IT/MRP/ERP improves and system wide upgrades.
. Lead the ARA Compliance efforts associated with ITAR and EAR regulations.
. Lead the company safety program.
Summary of Achievements:
. Implemented Lean and Six Sigma practices.
. Collaborated with key suppliers on improvements to their Six Sigma and
Lean manufacturing processes to drive
continual improvement of our product line which led to a
reduction in their reject rate and improve on-time
delivery.
. Collaborated with key customers to implement parts qualification programs
to become certified supplier.
. Collaborated with Senior Management to define a framework and refine the
methodology for conducting risk, lean
and quality assessments.
Diebold/Premier Election Solutions
2004 - 2009
Director, Quality Management Systems and QA
A global company with $4 billion in revenue serving the ATM, Security and
Election industry with products and services that help banks and election
officials deliver superior service to their customers.
Other duties - Director, Manufacturing Operations, Testing, Service Center
and Quality
Summary of Responsibilities:
. Provides management with a forward-looking strategy for addressing risk
and leads the quality and manufacturing/operations management program
development and implementation.
. Creates and maintains a company-wide ISO 9001 Quality Management
System.
. Identifies and collects metrics and key risk and quality indicators.
. Develop and implement quality and lean process improvements, including
Supplier Quality program.
Summary of Achievements:
. Implemented Lean and Six Sigma practices to upgraded and deploy 20,000
units to a key mid-west customer in an 8-week period. The upgrade and
deployment was required before a major customer event and was a
significant quarterly revenue goal for the company 32 million dollars.
. Directed 100 production and quality personnel in six locations across the
country replicating Six Sigma and Lean practices to minimize cost and
maximize output.
. Collaborated with key suppliers on improvements to their Six Sigma and
Lean manufacturing processes to drive continual improvement of our
product line which led to a reduction in their reject rate from 50% at
our receiving dock (10,000+ units received) to 5% (20,000+ units
received). Improvements implemented over a 12-month period.
. Collaborated with Senior Management to define a framework and refine the
methodology for conducting risk, lean and quality assessments.
Columbus Steel Castings - Columbus, OH
2003 - 2004
Quality Manager
A $100 million world leader in the steel castings industry with a wide
range of casting sizes and shapes - including products for railroad, mass
transit, and industrial applications such as steel mills, earthmoving and a
variety of markets.
Summary of Responsibilities:
. Managed schedule and resources for company-wide quality program.
. Mentored and directed associates on building effective quality
management system.
. Achieving compliance with ISO 9001 Quality Management System and M1003
certification from the Association of American Railroads (AAR).
. Developed and implemented strategies and processes to deliver
profitability and customer satisfaction.
Summary of Achievements:
. Revamped the quality methodology resulting in more efficient and
effective outcomes.
. Senior team member of the startup of a cold steel casting facility after
a 2 year shut down.
. Rebuilt the company's ISO 9001:2000 Quality Management Systems while
concurrently obtaining M1003 certification from the Association of
American Railroads (AAR) in less than one year.
GLOBAL CONCEPTS LLC - Tallmadge, OH
2001 - 2003
Owner and Senior Trainer
I provided professional training while offering affordable rates,
innovative business solutions and great customer support.
Summary of Responsibilities:
. I provided top-notch professional training services and quality products
that contributed to clients' success through serving the evolving needs
of small to mid-sized organizations with affordable and innovative
business solutions and great customer support.
Summary of Achievements:
. In less than a year, more than a dozen organizations used my
services...many becoming repeat customers.
ASTROCOSMOS METALLURGICAL - Wooster, OH
1984 - 2001
VP of Quality and Business Systems
A world leader in corrosion-resistant process equipment designed and
constructed of titanium, zirconium, tantalum, niobium and nickel alloys and
to ASME VIII Pressure Vessel Code. Part of Carbone Lorraine, an $800
million multinational company, provides worldwide service in corrosion-
resistant equipment for the process industries.
Summary of Responsibilities:
. Managed delivery, schedule, resources, revenue generation and
profitability for many departments and projects while supervising 30
engineers and quality personnel.
. Oversaw operational activities to include budgeting,
production/performance and personnel management.
. Conducted workshops and training with company and client personnel and
staff.
. Developed the company-wide quality program for an ASME Section VIII
Pressure Vessel manufacture.
. Promoted business process owner and stakeholder accountability in
managing quality.
Summary of Achievements:
. Directed employee teams through a recovery/turn around that included
implementing Cellular/Lean manufacturing practices and a company-wide
quality awareness program. The company recovered from a near death while
growing sales from $50million a year to $100mm a year.
. Reduced errors and customer complaints by 50% per month while
implementing a company quality assurance program 50 errors to 15 and 5
complaints to two.
. Established metrics to effectively manage and measure quality,
performance and throughput.
. Through leadership, a shared vision, Cellular/Lean manufacturing
practices and a company-wide quality awareness program, my teams were
able to reduce rework and customer complaints by 50% and reduced our
manufacturing footprint by 30% in a 125,000-sqft facility - saving
$600,000 in the first year.
Other duties - VP of Engineering, Assistant to the President
Other Professional EXPERIENCE:
Seton-Sherr Inc. - Voss Finned Tube, Program Manager
1983 - 1984
Ecodyne - MRM Division, Application Engineering
1981 - 1983
Seton-Sherr Inc. - Voss Finned Tube, Project Engineering Supervisor
1978 - 1981
The Babcock & Wilcox Co. - NED, Engineering Assistant
1968 - 1978
EDUCATION
. MBA - Executive Management, Ashland University
. Bachelor of Mechanical Technology, University of Akron
. Associate Degree in Applied Science, University of Akron
CERTIFICATIONS
. Certified Quality Manager and Organization Excellence - American
Society of Quality
. Certified Quality Auditor - American Society of Quality
. Certified Quality Engineer - American Society of Quality
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