Project Manager

I am a Senior Subject Matter Expert (Programming, CRM) and a certified Six

Sigma practitioner with 4 years of experience with blue chip clients. In

additional to 4 year development experience in C/C++/PLSQL/Unix, I have

also completed numerous technical and functional consulting assignments for

CRM Thick Client. I seek challenging international assignments with client

interaction and new technologies like Big Data.

Personal Summary

. 4 years of Software Development experience in CRM Thick Client

(Customization and Upgrade) and Clientless Endpoint Integrity Agent

(Network Security) with consulting in CRM implementation.

. Six Sigma Certified with Improvement Project implemented in the

current team

. Capable of adapting and learning new technologies and ability to play

a key role throughout the software development or support life cycle

of a project to ensure that quality solutions meet business

objectives.

. Good team spirit, deadline orientated and ability to organize and

present complex solutions clearly and accurately.

. Active involvement in social activities that include collection of

funds, books, clothes; assemble and distribution of school kits; and

other activities contributing towards child welfare and education.

Computer Skills

. Languages: C, C++, VC++ (VS 2002, 2005 2008), JAVA HTML, Clear Basic

. Data Bases: SQL, Oracle, DB2

. Operating Systems: Win98, Win2K, Win XP, Win Vista, DOS, LINUX, Win

Server 2003

Academic Qualifications

. Pune University, BE in Electronics, 2009

Work Experience

Amdocs, Pune, India

Jan 2012 - Till Date: Senior Subject Matter Expert (SSME)

Jul 2011 - Dec 2011: Subject Matter Expert (SME)

Environment: VC++, JAVA, SQL, Clear Basic

Project: Product Upgrade from Clarify Version 12.0 to CRM Thick Client

8.1

Client: Wipro, Hinjewadi, Pune

Duration: 4 months (Current project)

. Onsite upgrade support

. Handle customization issues on the upgraded version of the

client

. Looking after issues with form merging during upgrade

. Perform schema changes required to resolve any issues while

upgrade

. Monitor the upgrade process onsite to see if Amdocs deliverables

is ss per scheduled

Project: Database Migration from Clarify Version 8.8 to CRM Thick

Client 8.1

Client: BMW Japan - Tokyo

Duration: 4 months

. Analyze the Database Object to be migrated based on the CRM

components that customer is using

. Create a migration strategy and data mapping document between

Old and New DB

. Write PL/SQL scripts, use of Exp/Imp and other shell scripts to

migrate the baseline and customized database tables, views,

indexes etc.

. Fine tuning and performance monitoring of the scripts to migrate

entire customer database in the given time window

. Develop scripts to resolve data conflicts in the baseline data

of the new and old database version pre migration

. Develop and run reconciliation checks on the new database to

ensure data integrity

Project: Post-Upgrade Production Support

Client: Reliance Communications, Mumbai

Duration: 1 month

. Verify post production CRM Classic Client flows for the new

version 8.1

. Solve Clear Basic customization issues with the latest CRM 8.1

Thick Client

. Provide workarounds and registry settings for memory related

issues on old Windows 98 desktops

. Address change requests in the native C++ layer of Thick Client

to provide required functionality to the customer

. Resolve data issues in production

. Resolve tuxedo performance issues with Application Server and

related processes.

Project: CRM Thick Client and Utilities Core Projects

Client: CRM Core Product - All

Duration: 1 year 3 months

1. 64 bit Object ID implementation for Rule Manager:

a. Fix issues related to 64 bit Object ID implementation in

Rule Manager

2. Six Sigma Improvement Project - Automation of CRM Thick Client and

Server Utility Build

b. Developed a batch script and related UI to automate the

build process for CRM Thick client leading to savings of

0.6 Man Months.

3. Migration of CRM Thick Client IDE to Visual Studio 2008

c. Worked on migration of development environment of CRM Thick

Client and various Server utilities from VS 2002 to VS 2008

and fixed all MFC and User Interface Issues related to the

same

4. CRM Thick Client (Versions 6.0, 7.1, 7.5.0, 7.5.1., 7.5.2, 8.0,

8.1, 8.1.1 and 9.0)

d. Development in VC++ (some versions on VS 2008 and others

on 2002); Clear Basic and Java with support on MSSQL,

Oracle and DB2 databases depending on the issue to be

addressed

e. Addressing high priority customer required fixes and

troubleshooting using Windows debugger on Windows, GDB on

Linux/Solaris and Clear Basic debugger for customization

issue

f. Provide bug fixes on change request and also investigate on

various subcases

g. Collaborate with the QA and Level 2 for faster resolution

of issues

h. Develop tools and utilities within the team for development

purpose that help in day to day activities

i. Mentor junior members in the team for quick ramp up

j. Deliver knowledge transfer session within and across teams.

Nevis Networks (India) Pvt Ltd, Pune

November 2009 - June 2011: Software Engineer

Environment: C, C++, VC++, MFC, COM, ATL

Project: CEI Agent Deployment

Client: ICICI, India

Duration: 6 months

. Enhanced the CEI Desktop Agent for Integration LANDesk Patch

Management Agent

. Worked on simulated LANDesk environments to verify the

functionality

. Supported deployment of the product at various ICICI branches

. Also provided post-deployment production support and

enhancements to the customer depending on requirements.

Project: CEI Desktop Agent Enhancements and bug fixes

Client: None (Core Product)

Duration: 1 year

. Design and development of software running on the end host

associated with Endpoint Security in VC++, Windows programming

using MFC classes in Visual Studio .NET Framework, DCOM Server

using ATL

. Integration of third party Libraries (Opswat) for AV/AS/OS

integration

. Troubleshoot application problems using Windows Debugger,

evaluate alternatives and implement solutions

. Result oriented and Proactive approach in handling customer

issues

. Integrated software with Windows Registry, SQL

. Technical documentation related to the product includes

functional Specifications, design document and dev testing

documents

. Other responsibilities include unit testing, integration

testing, development of Executables, batch files, MSI and other

deployment packages.

Project: CEI Cloud Agent Development

Client: ICICI, India

Duration: 6 months

. Develop Cloud Agent that will run all endpoint integrity

functionality over the cloud without the client having to

download the software.

. All AV/AS/OS checks with a single click

. Tested the new software and deployed the same for POC at various

client servers

. Technical documentation related to the product includes

functional Specifications, design document and dev testing

documents

References: Available on request

Achievements & Extra-Curricular Activities

. Active involvement in neighbourhood voluntary social activities

contributing towards child welfare and education.

. Organized various team events and activities inter and intra team at

the organization.

. Academic excellence in College and School (University Topper and CBSE

Subject Topper)

. Paper presented at Techno-excellence 2007 at P.D.V.V.P. College of

Engineering, Ahmednagar, on "Animatronics"

. Anchor and co-ordinator at a national conference held at College of

Engineering, Ahmednagar in Nov 2007; co-ordinator for all cultural

festivals at college.

. Represented my college in inter-college Badminton championships.

Personal Details

Age : 25 Years

Gender : Female

Nationality : Indian

Languages Known : English, Hindi

Marital Status : Single

Current Location : Pune (Maharashtra State), India

Passport : Valid till mid-2021

Notice Period : 60 Days

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