Customer Service Administrative Assistant
Resume:
Patricia "Trish" Wood
Professional Overview
Committed and motivated Administrative Assistant with exceptional customer-
relation and decision-making skills. Strong work ethic, professional
demeanor and great initiative.
Summary of Skills
? Microsoft Office ? Phone systems
? Keyboarding, 85 wpm ? AS400
? 10 key ? Marketing
? Computer Networking ? Customer
Service
? Event Planning ? Advertising
Work Experience
Assistant Buyer
July 2011 to Present
Sally Beauty Supply, Corporate Office - Denton, TX
. Monitors open purchase orders to ensure that all merchandise ordered
is received. Communicates with vendors and distribution centers to
ensure any missing or back ordered item issues are corrected.
. Serves as first line of contact with distribution centers, vendors and
stores on all purchasing, merchandise and other category issues.
. Will assist the Buyer and/or Category Manager with placing 'flow'
(items that sale at steady rate) orders on non - promotional
merchandise.
. Provides administrative support by maintaining and processing the
related paperwork for the buying function and other various duties as
needed.
MLS / Technology Coordinator
August 1999 to July, 2011
RE/MAX Cross Country - Highland Village, TX
. Administrative support to all Agents, Office Management, Office
Owners/Broker, In-House Mortgage employees.
. Inputting and updating of all office home listings into MLS system.
. Maintenance of phone system, servers for 2 offices and e-mail system.
. Maintenance and updating of all agent and office computers.
. Coordinating Office Meetings, Office Tour sponsorship for breakfast
and luncheons.
. Updating and maintaining Inter Office Website for Agents
. Filling in for receptionist duties when needed
QC Clerk
October 1997 to August 1999
Luminator - Plano, TX
. Serving on the Year 2000 Committee
. Process Reject Material Reports
. Create spreadsheets for business review meetings
. Interacting with personnel in all departments
. Filing, ordering supplies, scheduling meetings, and keeping inventory
of all rejected parts in department.
Customer Service Representative
July 1989 to Nov. 1997
Tetra Pak Materials - Denton, TX
. Computer centered tasks, monitoring and receiving orders of packaging
material from supplies to complete orders.
. Expediting orders from international clients through telephone, fax
and email contact.
. Problem solving in fast-paced environment.
. Intense team orientation involving local and worldwide regions.
. Thorough knowledge of packaging and filling processes.
. Coordinating shipping of orders worldwide.
Education
Business Skills Training Center 1997
Denton, TX
Business and Computers
Certification
Was awarded with partial scholarship and perfect attendance
References
Ron Morris - Owner RE/MAX Cross Country
Gary Kuhatschek - Owner / Broker RE/MAX Cross Country
2800 Paisley Street Denton, TX 76209
940-***-**** **********@*****.***
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