Quality Assurance Manager

Michelle Ferrante, LMSW

* ********* **., *** **, Mineola, NY 11501 Phone (516) 297- 6119

Email: *************@***.***

EDUCATION Adelphi University Garden City, NY

Master of Social Work, May 2008

University of Hartford, West Hartford, CT

B.S., Major in Human Services, May 2005

EXPERIENCE Social Worker, January 2013- July 2013

Relevant Catholic Charities- Behavioral Health Center (Jamaica

Mental Health Clinic)

. Complete a psychosocial assessment, upon intake of

client

. Provide individual, group, and family therapy

. Work collaboratively with mental health treatment team

to provided comprehensive treatment

. Develop treatment plans, using motivational interviewing

and stage-wise therapeutic strategies

Social Worker, September '11- January '13

Catholic Charities-Jamaica Continuing Day Treatment Program-

Jamaica, NY

. Facilitate group therapy sessions for the severely

mentally ill, adult population, including MICA, anger

management, relapse prevention, symptom management, and

self expression groups

. Provide individual counseling - focused on clients'

goals, WRAP packets, and psychiatric stability

. Maintain a case load 11 clients, consisting of adults

diagnosed with a severe mental illness; working one to

one with each client and facilitating group sessions

daily.

. Complete Psychosocial Reports

. Complete intake sessions with potential clients,

evaluating the appropriateness for client at the JCDT

. Develop treatment plans, in which clients' goals are

stated and the progress towards goals a reviewed and

documented in an updated treatment plan quarterly

. Complete the referral process for clients who are moving

forward to the program and make assessments of clients,

in regards to needing a higher or lower level of care

Quality Assurance Coordinator, October '10- September '11

Abbott House, Bronx, NY

. Ensure compliance of state mandated documents

. Work closely with Health Care Intergraters to ensure

that Annual, Monthly, and Weekly documents are submitted

and full-fill program and state specifications

. Develop tracking standards to ensure the timeliness of

mandated documents

Social Worker, May '08-October '10

Abbott House, East Elmhurst, NY

. Maintain a case load of 12 residents consisting of

adolescent females ranging in age of 12-17; working one

to one with each resident during their stay at a

Diagnostic Reception Center. Residents are admitted to

the DRC for varying reasons, i.e. neglect, truancy from

school, abusive to their guardians, habitually running

away from their home, etc.

. Work closely with Administration of Children Services to

monitor and coordinate the resident's progress while in

placement

. Complete Psychosocial Reports- including recommendations

for services, such as therapy, special schools, and the

type of level of placement the resident should receive

Michelle Ferrante

resume, page 2

. Work closely with the families of the resident, to give

updates, retrieve psychosocial history, and plan on

future placement for each child

. Keep current records of communication between worker and

resident, parent, and other principal members in the

resident's case, i.e. the child's ACS case worker,

school staff, and the child care staff at the DRC

. Collaborate with legal departments, law enforcement, and

schools to provide services and recommendations for the

residents

. Assess and evaluate mental health to determine if

residents need inpatient care

. Counsel residents on the dangers and risks of substance

abuse and assess if residents need a higher level of

care for abuse

Youth Counselor, April 2008- August 2012

YES Community Counseling Center, Massapequa, NY

. Supervise and counsel adolescents while youths

participant in recreation evenings

Respite Counselor, March '07- October 2008

Family and Children's Association, Hempstead, NY,

. Work with clients during individual/group respite

sessions

. Enable clients to strive towards specific personal goals

Location Manager, July '05- Dec. '06

ARAMARK RFOC, Western New England College, Springfield, MA

. Act as head of a safety committee

. Supervise and delegate duties to employees; handle

scheduling

. Ensure the upkeep of the Dining Hall

Weekend Manager, Sept. '01- May '05

ARAMARK Hawk's Nest, West Hartford, CT

. Open/close out cash registers, make deposits, and keep

Daily Operating Reports

. Place food / stock orders and take inventory

. Supervise weekend staff

Ropes Specialist, June '04- Aug. '04

West Hills Day Camp, Huntington, NY

. Secure children (ages 3-12) into harnesses

. Supervise and assist children on to and off of a zip-

line and climbing wall

COMPUTER Proficiency in PC-based programs and applications:

Microsoft Word, PowerPoint, Excel

SKILLS Working knowledge of Internet research

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