Customer Service Administrative Assistant

TRACEY M. EVANS

***** *. **** ***.

Phoenix, AZ *5023

602-***-****

***********@*****.***

PROFESSIONAL PROFILE

Executive Secretary, Administrative Assistant, Supervisor, Dispatcher, Team member, Organized, High Integrity, Dependable

EXPERTISE SUMMARY

• 20 years’ experience as an Administrative Assistant, Secretary and Customer Service Representative

• Type 60+ WPM, proficient with all aspects of office equiptment

• Computer Proficient: Microsoft Word, Excel, various software programs including Avimark Veterinary Program

• Accounts payable and receivable, bookkeeping, reports, invoicing

• Maintain, facilitate staff calendars, schedules, reservations and travel arrangements

• Supervision of office staff and compliance with policies and procedures

• Exemplary customer service skills, including team building and ensuring client/customer relations

• Train staff on computer operations, updates, problem resolution

PROFESSIONAL EXPERIENCE

• ASSISTANT TO GM, North Scottsdale Nursery and Cactus, Scottsdale, AZ

• LEAD CSR, Deer Creek Animal Hospital, Inc., Phoenix, AZ

• DISPATCHER, Sonoran Air, Phoenix, AZ

• SECRETARY/PRO BONO COORDINATOR, Community Legal Services, Prescott, AZ

• TECHNICIAN, Prescott Animal Hospital, Prescott, AZ

References available upon request