SANDY ARMSTRONG

**** ***** ***** ● Memphis, TN **115 ● 901-***-**** ● ab2h5q@r.postjobfree.com

PROFESSIONAL OBJECTIVE

To obtain a pharmacy technician position with your company that will allow me to utilize my education and experience.

EDUCATION

Remington College, Memphis, TN Pharmacy Technician Diploma

October 2004 GPA: 4.0

Tennessee Technology Center, Covington, TN Data Entry Specialist Diploma

Accumulated credit hours in Business Systems Technology

February 2002 GPA: 3.8

EXPERIENCE

Dec. ’12-Present XEROX-ACS, Bartlett, TN

Customer Care Assistant-Inform customers about services available and assess customer needs. Perform troubleshooting and gather information, research/resolve inquiries and log customer calls. Communicate appropriate options for resolution in a timely manner.

June'07-Aug 2012 STONERIVER PHARMACY SOL, Memphis, TN Quality Control Auditor

Accurately complete all audits assigned by the Quality Manager on weekly basis. Attain/maintain status as a subject matter expert in policies and procedures related to Help Desk operations and phone etiquette. Reviews and completed audits on call recordings as required. Maintained statistics on excel spreadsheets.

CPhT, Customer Service Representative

Assisted retail pharmacies with billing and processing workers compensation prescriptions electronically. Accepted inbound calls from retail pharmacies and doctor's offices inquiring about prior authorization on medications. Assist pharmacist with general processing information and computer software transmissions. Placed outbound calls to pharmacies to provide updated data and online billing information.

July '05-Feb.'06 ACCREDO NOVA FACTOR, Memphis, TN Certified Pharmacy Technician

Placed outbound calls to doctor's offices for patient refills and clarification of prescriptions. Keyed prescriptions, answered inbound calls from doctor's offices and insurance companies. Answered inbound calls from patients to schedule medication orders/shipments.

Nov. ‘04-July '05 WAL-MART PHARMACY, Millington, TN Certified Pharmacy Technician

Greeted and assisted patients at prescription drop-off window. Keyed new prescriptions and refill orders. Assisted with drug recalls, in-date and out-of date returns. Retrieved physician’s new prescription messages from pharmacy voicemail system and answered the telephone.

Aug. ’03-Feb. ’04 KROGER PHARMACY, Covington, TN Pharmacy Technician

Filled prescription orders and stocked medications. Logged invoices and retrieved physician information from database. Greeted and assisted customers with over-the-counter medications and supplies.

May ’01-Aug. ’03 WAL-MART, Covington, TN Customer Service Manager

Position due to promotion. Answered customer concerns and solved problems. Counted and balanced cash drawer. Supervised five to eight employees and also scheduled breaks and lunches.

Customer Service Specialist

Processed merchandise returns and operated cash register. Processed money orders and exchanged and transferred funds thru Money Gram.

REFERENCES

Work and education references will be provided upon request.

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