Project Manager Sales

NITEEN S. PARIKH

**** *. *********** ****, ******, CA 92867

H 714-***-**** C 714-***-**** *******@*********.***

SUMMARY

Extensive experience creating and blending technology solutions that positively impact and support

overall business operations, sales, and revenue. Results-oriented strategic thinker with focus on

delivering “Business First”, Quality and Cost Effective IT solutions for clients in the Automotive,

Financial, Automotive Suppliers, and Insurance industries. Proven pragmatic, business-focused

approach to developing and leading strong technology teams with quantifiable and sustainable

results.

EXPERIENCE

Toyota Motor Sales, Torrance, CA 06/2004 – Present

Senior Technology Manager

Responsible for creating Business & IT Services Strategies, and renovation of the Customer

Relationship Management (CRM) application systems, Connected Vehicle Applications (Telematics)

and Enterprise Services Operations. Provided leadership and program management role in managing

new & complex applications systems development, infrastructure, database repositories, vendor

relationships and developing technology roadmaps.

A CHIEVEMENTS

Management Responsibilities

o $8+mm Annual Budget, 10+ Associates, 20+ Consultants

o Savings: Achieved over 15% ROI on Project Investment

Solutions

o CRM applications – Created Customer Strategies, Implemented Customer Master

Data Management, Siebel Call Center Application, Knowledge Management System,

Voice Integration System (Voice, Email, Chat). These initiatives delivered over $15m

savings on an annual basis

o Telematics – Collaborated with Business Unit in creating Telematics Strategy with

third party integration solutions, Implemented Toyota Safety Connect and Connected

Vehicles applications (Destination, Concierge, Pandora, XM Services)

o Enterprise Services Operations – Created & Led North American Enterprise Services

Internal Strategies for Hardware / Software / Services / Service Management

Standards & Processes. Implemented Internal Security software modules used by

Global Toyota users, Analyzed failed modules & upgraded Shared Services Software

modules to achieve 24 * 7 operations

Processes

o Negotiated numerous software / sourcing contracts with savings and positive service

level agreement outcomes for all parties

o Analyzed three years of failed production components and identified root clauses

with improvement plans for Operations staff improvements, service management

processes, aging hardware and software components uplift roadmap

o Ensured consistent approach to building quality systems with PMO disciplines,

communication and reporting plans with using SDLC methodology

NITEEN S. PARIKH PAGE TWO

PROFESSIONAL EXPERIENCE

Ford Motor Company, Irvine, CA 11/2000 – 06/2004

Global Systems Manager

Responsible for Web Based Warranty Service Business at Ford Motor Company and Affiliate brands.

Provided leadership role in managing application systems in North America and Europe. Member of

Global Strategy and E-Business Revolution team.

o Implemented a web based contract registration application system for U.S and Europe dealerships

to manage their extended warranty contract business. This project met both the business

objectives which were removing annual $2m data entry cost and capturing accurate & timely

customer information & payments.

o Met extensively with business leaders, legal, regulatory and customers globally to establish

business agreements to gain their market acceptance for entering their business transactions via

online business application.

o Managed and oversaw systems managers, functional and technical teams from four different

systems group globally with an annual budget of $5+m.

o Participated in development software tools selection between IBM Web Sphere and .Net

Technology

o Led an initiative to identify and build center of excellence for Centralize Claims Administration

Centers in Europe.

o Reviewed Legal contracts and negotiated with procurement best and final business terms with

purchased services. Achieved over 20% savings.

Mazda North American Operations, Irvine, CA 02/1990 – 10/2000

Project Manager / Senior Consultant

Responsible for application systems development for Sales and Marketing. Project team ranged from

5+ senior level programmer analysts. Implemented centralized Corporate Database systems, Dealer

Applicant Processing systems, Dealer Flooring / Pro-forma tracking system, Dealer Financial

systems, Retail Sales & Incentive Reporting systems, Certified Used Vehicles systems, Extended

Service Plan systems, Customer Contact Management systems, Dealer Contact systems, Dealer

Performance and Objectives systems, and involved in integration of Application systems between

Ford and Mazda.

o Environment: IBM/390,MVS, CICS, Client/Server, Window 98, NT, SQL, DB2

o Software: Cobol, Visual Basic, software packages

o Technical: System design, database design, performance tuning, user documentation and

training, and systems support. Member of the e-commerce/internet committee.

Hyundai Motor America, Fountain Valley, CA 06/1987 – 01/1990

Senior Systems Analyst

Responsible for application systems development for Vehicle Distribution and Parts Inventory

systems. Project team ranged from 4 to 10 senior level programmer analysts. Implemented Corporate

Sales and Dealer systems, Vehicle Distribution system, Vehicle processing systems, Parts Inventory

Control and Parts Marketing systems.

o Environment: IBM/390, MVS, CICS, DB2

o Software Cobol and Software Packages

NITEEN S. PARIKH PAGE THREE

EDUCATION

Ashbourne University, London

Bachelor of Business Administration, emphasis in Information Systems

PROFESSIONAL DEVELOPMENT

Professional Program Management (SDLC) / Business Case Development

o

Toyota Production System (TPS) / Lean Manufacturing Systems Principles

o

Six Sigma (Ford) – Business Process Improvement

o

Information Technology Infrastructure Library (ITIL) – Service Management Best Practices

o

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