Customer Service Sales
Resume:
Karen M. Osborne
**** *. ********* ***. *******, AZ 85234
***********@*****.***
Objective
To obtain a employment with a company in an administrative position where I can work
independently and as a member of a strong team.
Qualifications
Proficient in many software programs including Aloha and ProServe. Ability to multi task.
Excellent customer service skills. Detail oriented with a great work ethic. Ambitious with a
track record of achievement. I believe in honesty, integrity, and work ethic.
Education
Quincy College LPN Program Graduate in 1996.
Relevant Experience
Ruby Tuesday Dartmouth, MA 02/2004 – 02/2013
Lead/Training Server, Bartender
Take orders from patrons for food or beverages.
Check with customers to ensure that they are enjoying their meals and take action to
correct any problems.
Prepare checks that itemize and total meal costs and sales taxes.
Explain how various menu items are prepared, describing ingredients and cooking
methods.
Attempt to limit problems and liability related to customers' excessive drinking by
Sell Sell Sell and Sell some more.
Check identification of customers to verify age requirements for purchase of alcohol
Taking steps such as persuading customers to stop drinking, or ordering taxis or other
transportation for intoxicated patrons.
Compile and balance cash receipts at the end of the day or shift.
Pomponio’s Braintree, MA 10/1999 - 05/2009
Server, Bartender, hostess
Accustomed to working under high-stress and harsh weather conditions.
Knowledgeable of safety regulations and procedures regarding the safe handling of food
and alcoholic beverages.
Ability to plan and organize priorities.
Assist in training and evaluation of prospective new servers.
Maintain strong customer and employee relations
Assist customers with any concerns or questions they may have.
Veteran's Taxi Braintree, MA 2001 2008
Dispatcher
Answering calls and dispatching taxis
Handling customer complaints
logistics
handling driver complaints
QA
FFP Global Fairhaven MA 2007 2010
Inbound and Outbound CSR
Inbound: Order processing for AT&T Uverse and VOIP
Described product to customers and accurately explained details and care of
merchandise.
Cross trained and provided back up for other customer service representatives
when needed.
Interacted with customers and sales people to expedite orders.
Tracked advertising promotions for clients.
Dedicated to continuously improving sales abilities and product knowledge.
Communicated all store initiatives and promotions to customers to generate
return business.
Set up and explained new membership contracts.
Other Experience
VA Hospital W. Roxbury, MA 1996 2001
LPN IV Nurse, SICU, CCU
Administer prescribed medications or start intravenous fluids, and note times and
amounts on patients' charts.
Observe patients, charting and reporting changes in patients' conditions, such as
adverse reactions to medication or treatment, and taking any necessary action.
Answer patients' calls and determine how to assist them.
Work as part of a health care team to assess patient needs, plan and modify care
and implement interventions.
Skills
Ability to solve problems with minimal direction.
Treat all people with the respect and dignity that they deserve
Able to read maps and coordinate with drivers
Customer Service Professional
Time Management has been critical to all positions that I have held.
References Available Upon Request
Contact this candidate