Manager Quality
Resume:
Mark E. Netzel
Parma, Ohio *4134
Phone: 440-***-**** home
216-***-**** (cell)
A collaborative and improvement focused Quality Professional, I use my
extensive TS 16949 & ISO 9000 "process" based quality systems experience,
superb problem solving skills, improvement oriented planning methods and
lean/ six sigma process facilitation skills to help progressive businesses
improve their operations and achieve their business objectives.
Extensive experience improving, building, and managing quality systems and
leading quality initiatives. Key strengths are in the areas of planning and
executing effective quality systems and leading projects in all areas of a
company. Consistently rated well above average in the areas of quality
systems development, leading problem solving teams and getting the support/
buy in of co-workers, employees and Supervisors.
Experience includes training of employees and suppliers in many facets of
quality and quality systems, ISO 9000 based systems, Six Sigma/ Continuous
Improvement, product quality planning, problem solving, statistics, LEAN
methodologies, and other quality tools. Effective at being able to
"connect" with other employees, be approachable but yet effective in
leading the quality function to lead to a more effective operation.
Extensive experience leading cross-functional teams. Rated high in
facilitation and training skills along with excellent verbal and written
communication skills. Effective in achieving team member participation and
great results. Upbeat personality, hands-on management style and calm
demeanor that bring out the best in employees and co-workers, even in high
pressure situations.
AREAS OF EXPERTISE
ISO 9001, TS 16949 Project Management Strategic Planning
Implementing Lean Problem-Solving Six Sigma Projects
Initiatives
APQP, FMEA, PPAP, MSA Building Customer Continuous Improvement
Relationships
SPC/ Quality Tools Vendor Quality QMS Development
Management
PROFESSIONAL EXPERIENCE
2012 - Present - Director of Quality - J.B. Stamping Inc. - Cleveland, OH -
"Short Run" manufacturing company specializing in metal stamping, assembly
and laser products to the lawn care, automotive, military and incubation
industries.. Reported to the President/ Owner. Brought on to take the
company's quality system and processes to ISO 9000 certification. In the
short period of time that I have been with J.B. Stamping, Implemented
"Operator based" inspection, internal audits, a formal E.C.R/ E.C.N
process, formal employee training and approximately 70 PPAP submissions on
new launches.
2011- 2012 - Quality Manager - Soundwich Inc. - Cleveland, OH - Automotive
metal stamped products manufacturer specializing in automotive heat
shields, acoustic and vibration dampening body components. Reported to the
President.
Recruited to bring a quality management system that had fallen from TS
compliance, back to registration compliance for a TS 16949 audit. One (1)
major and six (6) minor findings were corrected, implemented and approved
in under 2 months. Since that time we are well on our way to full
implementation of a true "Process/ Objective Based Approach" QMS from what
had become a "silo/ procedure" based system.
The implementation included the definition of true QMS Process "objectives"
that are measured and acted upon. My role as Quality Manager at Soundwich
consisted of Leading a four member, multiple shift quality department.
Establishing solid problem solving/ corrective actions on many product/
process quality issues that had cost the company much resources and profit
was crucial as there were many. Since June 2011 when I started in the role,
internal and external sort costs have dropped by approximately 50%.
A Supplier Performance Measurement process that had also not been used in
more than 2 years was improved, and re-implemented.
2008- 2011 - Quality Manager - Talan Products Inc. - Cleveland, OH -
Contract metal stamping and assembly products manufacturer providing
products to the automotive, roofing/ construction and solar power
industries. Reported to the President.
Recruited to take the company's certified ISO 9000 based quality system to
the "next level". I Managed a two shift, 4 member quality department.
Provided leadership and training for the Lean program and improvement
projects. Implemented a fully functional "Process/ Objective based QMS"
from a "silo/ procedure" based QMS. Lead the QMS transition from the ISO
9001: 2000 QMS to ISO 9001: 2008 and was acting Management QMS
representative. Achieved zero (0) audit findings for all 3 years I was with
the company.
. Implemented a simple yet effective Vendor performance Monitoring/
Improvement program that was instrumental in reducing the "total"
supplier PPM from approximately 13,000 to under 1500 PPM within a 24
month time frame. Supplier delivery also improved from approximately 80%
to just over 96% within the same time frame.
. Helped developed and implement the company's lean manufacturing program
including a successful 5S program.
. As a result of a scrap reduction/ process improvement initiative,
internal scrap costs dropped by almost 67% from $12000per month to
roughly $4000 per month.
. Developed and implemented a multi-step, formal, disciplined Product
Quality planning (APQP) planning process. A QMS process metric was
developed to compare the planned (quoted costs/ rates) to the actual/
achieved as a measure of effectiveness.
2007- 2008 - Quality Manager - Triangle Machined Products/ Freeway
Stamping - Valley View, OH - Contract manufacturer of screw machine, CNC,
broached, ground and metal stamped automotive/ lawn care and fitness
products. Reported to the Plant Manager at Triangle and the Corporate
Director of Quality at Freeway.
Originally recruited to manage the quality department at Triangle Machine
Products - (Machined Products division) and later expanded to also include
the role of QA Manager at Freeway (Metal Stamping division). Provided
leadership for a team of two (2) Quality Technicians at Triangle and a
staff of four (4) at Freeway. I handled all APQP activities, customer and
supplier issues and communications and was involved in many improvement
projects.
. Achieved zero (0) audit findings for the time I was with both
divisions.
. Provided a basic statistics course for all production personnel at
Triangle and implemented a wireless SPC data collection computerized
system used at the work centers real time.
2004- 2007 - Business Unit Quality Engineer - Porter Engineered Systems -
Solon, OH - Contract manufacturer of assemblies and metal fabricated
products for the automotive industry. Reported to the Quality Manager.
Personally oversaw and managed all quality related aspects and prototype
builds for two (2) major automotive platform new product launches. Spent
nearly 1 year at the Novi, MI Corporate Tech. Center overseeing the early
product development, assembly line design and was the designated person to
bring the line back to the Ohio plant for implementation.
. Achieved an external PPM of under two (2) for the GMT 900 Latch and
approximately ten(10) PPM on a Chrysler Sebring Convertible top
mechanism.
. At the end of my tenure (before the plant closed) I was also serving a
dual role of Continuous Improvement Manager to teach and oversee Six
Sigma and Continuous Improvement for several teams.
2001- 2004 - Quality Engineer - Atlantic Tool & Die - Strongsville, OH -
Contract manufacturer of assemblies and metal stamped products for the
automotive industry. Reported to the Corporate Quality Manager.
I was responsible for the successful launch and all APQP/ PPAP activities
for the "Safety Products" (Airbags, Seatbelt Retractor Frames, etc
Responsibilities also included a major role in the TS 16969 transition from
QS 9000 and served as Lead Internal Auditor.
. Provided Launch assistance to the other facilities (Texas, Alabama,
Medina) to ensure an effective launch and production process.
1998 - 2001 - Senior Quality Engineer - Die-Matic Corporation - Broadview
Hts, OH - Contract manufacturer of assemblies and metal stamped products
for the automotive, and mining industries. Reported to the Quality
Director.
Personally oversaw and managed all Customer and supplier issues (corrective
actions, communications, etc as well as serving as Lead Internal
Auditor. I also served as the Continuous Improvement Program Lead and
developed a successful Team based Continuous Improvement Program from
scratch.
. Achieved savings of nearly $100,000 in the initial year of the C.I
program launch.
. Fully implemented, managed and oversaw the Internal Audit Program. I
also developed, selected and trained the Internal Auditor staff.
1995 - 1998 - Final position - Quality Manager - AJ Rose Manufacturing -
Cleveland and Avon, Ohio plants - Contract manufacturer of assemblies,
metal spun products and metal stamped products for the automotive, and
Truck/ Tractor industries. Reported to the President in my final role as QA
Manager.
I started at AJ Rose as a Quality Engineer and saw steady promotions based
on my performance to Quality Supervisor and finally Quality Assurance
Manager over the Cleveland facility. In my time at AJ Rose I was
responsible for many areas in my roles including APQP/ PPAP/ Supervision of
up to ten (10) staff members.
. Co-Lead on QS 9000 certification project.
. Fully implemented, managed and oversaw the Internal Audit Program for
both the Cleveland and Avon facilities.
. Management Review responsibility for the Cleveland Plant for monthly
meeting with Owners.
1987 - 1995 - Final position - Quality Engineer - Dickey Grabler Company -
Cleveland, Ohio - Contract manufacturer of assemblies, and metal stamped
products for the automotive, and other smaller misc. industries. Reported
to the Quality Manager in my final role as Quality Engineer.
I started at The Dickey Grabler Company in the manufacturing floor areas
(assembly, stamping and OBI press operator, lift truck operator) and
eventually went into the QA Department as a floor Inspector. After steady
promotions I progressed to QA Technician and eventually to Quality
Engineer. At the end of my tenure at D.G I was responsible for vendor
performance, customer and supplier corrective actions, Lead Internal
Auditor and all activities pertaining to APQP/ PPAP.
. Developed entire Supplier Program including supplier quality manual,
supplier ratings process, quarterly supplier conferences and supplier
approval process)
. Complete oversight and management of the GP-12 (Safe Launch) process
including corrective action to satisfy exit criteria and ongoing data
analysis.
Education
Many Courses in Quality and Manufacturing, including problem solving,
A.P.Q.P, statistical process control, Internal auditing, TS 16949
Plexus certified Trainer, Numerous ASQ Refresher courses in
preparation for my certifications that I hold. Copies available.
I am currently attending Cuyahoga Community College - Business Management
degree - with a current G.P.A of 3.4
Certifications
ASQ Certified Six Sigma Blackbelt (CSSBB), Quality Engineer (CQE), Manager
of Quality and Org Effectiveness (CMQOE), Reliability Engineer (CRE),
Quality Auditor (CQA), Quality improvement Associate (CQIA), Quality
technician (CQT), Quality inspector (CQI), Plexus TS 16949 Certified
Trainer/ Coach, RAB ISO 9000 Lead Assessor.
Memberships
American Society for Quality - Member since 1991 - Current Education Chair
Cleveland Section 0800 almost every year since 2001
Previous Precision Metal Forming Association (PMA) - District Board Member.
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