Customer Service Manager

Amy Gauthier

**** *. ********* ***** *******, AZ 85298

Phone: 802-***-**** E-mail: ************@*****.***

WORK EXPERIENCE

Wood Ranch, Irvine, California 2011- 2013

Server

Recognized for excellence in marketing and up-selling products that increased volume and revenue.

Quickly adapted to a fast-paced environment that required interpersonal skills to mesh with co-workers.

Provide customers with product knowledge and friendly service, resulting in leading performance metrics.

D’Arcy McGee’s, Tempe, Arizona 2007- 2011

Bartender / Manager

Supervised up to 15 employees at a time, ensured quality customer service, and selected to train all new

employees in procedures, menu knowledge, and opening and closing duties.

Advanced from server to bartender/manager within first year of employment.

Responsible for opening and closing the restaurant, taking bar inventory, and cash management.

Oversaw expo line, ensuring that all food was prepared properly, safely, and in a timely manner.

Tortilla Flat, Burlington, Vermont 2005 – 2006

Server

Maintained a high level of customer service and gained regular customers, which generated additional business

for Tortilla Flat.

Provide customers with menu knowledge and friendly service, resulting in leading performance metrics.

Hannaford, Milton, Vermont 2000 – 2004

Supervisor

Demonstrated creative problem-solving skills, which enhanced daily store operations and resulted in exceeding

customer expectations.

Supervised a large staff and motivated them to perform at their best by demonstrating excellent leadership

qualities.

Resolved conflicts regarding scheduling, miscommunications, and other miscellaneous situations.

Fire ProTec, Colchester, Vermont 1999 - 2006

Office Assistant

• Demonstrated the ability to learn new organizational processes, workflows, policies and procedures.

• Created databases and spreadsheets that improved inventory management.

EDUCATION

Arizona State University December 2008

Tempe, AZ

GPA 3.8

Bachelor of Arts, Design Studies

Concentration: Design Management

Dean’s List

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