Customer Service Sales

Sarah J. F itzgerald

***** ******** *****, ******, ** 73013

**************@*****.*** 405-***-****

Objective:

To obtain an entry-level position that harbors opportunities for t raining, gaining experience and

achieving advancement. Working in an environment that encourages continued education;

ensuring a proactive career path.

S kills Set:

•

Administrative Skill Set (continuing Windows

education) 98/2000/XP/Professional/Vista

•

Education includes M icrosoft Word, Excel, PowerPoint,

C riminology/Sociology Act Database, PC knowledgeable;

Principles of Policing and Law open to systems t raining if

E nforcement needed/available

•

Correctional Program Studies: WPM: 50/with 1 error

P robation and Parole

Child Welfare/Human Relations

•

Education:

Enrolling in continued education to obtain a Bachelor in Criminal Justice.

Future goal: to obtain an additional diploma in Business Administration.

2010 – March 2012 ITT Technical Institute Oklahoma

C ity, OK

Received an Associate of Science Degree in Criminal Justice

2007-2008 Oklahoma City Community College Oklahoma

C ity, OK

Focused studies on Psychology, Sociology, and Li terature.

Experience:

Oct.2012 – Open Office Team Oklahoma

C ity

• Temporary Employment CSR opportuni ty with Univar.

• Answering incoming calls for four warehouse locations, processing orders, filing,

reviewing warehouse inventory for incoming orders, handling customer

complaints.

M a rch 2012 – Seasonal Under the Sun/Gardening Associate

Oklahoma City

• Cashier; providing superior customer service.

• Consolidate plant displays, Unload deliveries, water/ maintain plants, vegetables,

and herbs.

2009 – On Going F ull-T ime Student/Property M anager Oklahoma

C ity

• Manage multiple schedules/appointments/finances.

• Manage home and property (maintenance and repair included).

• Maintained 3.91 GPA while managing single family home responsibili ties.

Nov.2002-2006 F ai rfield I nn/FDC Sales Coordinator

C harlotte, N.C.

• Negotiated room rates, built corporate contracts with over 200 companies,

renegotiated lost contracts, and secured group contracts.

• Promoted the hotel, solicited new business, show cased the hotel in local venues.

• Attended networking events, focus: Hospitali ty Tourism Industry/Local Chamber.

• Working in Operations: dealing with guest complaints, adjusting folio charges

w hen necessary, filling in on the night audit, working with housekeeping in

p reparation for hotel inspections.

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