Customer Service Technician

Joel Mendoza

*** ****** ****, ******, ** *****

Cell 575-***-****

Email: ***************@*******.***

OBJECTIVE

A professional Diesel Service Technician with the desire, knowledge and skills required to diagnose and repair

malfunctions in complete mechanical and electrical systems.

EDUCATION

Universal Technical Institute (UTI) – Avondale, Arizona

Associate of Occupational Studies Degree in Automotive and Diesel / Industrial Technology

Graduation Date February 8, 2013. Training includes 2,250 hours in the following subjects:

Automotive Engine and Electronic Fundamentals Hydraulic Applications

Repair

Power & Performance IA Electronic Technology Transport Refrigeration

Power & Performance Electronic Diagnostic Diesel Engines

IB

Power & Performance II Professional Applications Diesel Fuel Systems

Fuel & Ignition Systems Advanced Diagnostic Diesel Engine

Systems Accessories

Drivability and Automotive Undercar Truck Brakes and Chassis

Emissions

Automotive Power Trains Professional Service Truck Preventative

Writing Maintenance

Brakes Automatic Transmissions Truck Power Trains

Climate Control

Success Track Emphasis - 24 hours UTI Specific Training Program that teaches students Life Skills,

Professionalism, Dealership Simulation, Team Building, Communication and Life Long Learning.

New Mexico State University, Las Cruces, NM

Drafting & Design – 2 years

SKILLS & TRAINING

Bilingual in English/Spanish

CPR /First Aid Training

Computer Literate

AWARDS

UTI Director’s Honor List

UTI Student of the Course: Transport Refrigeration

CERTIFICATIONS

EPA Certified Section 609

Certified ALLDATA Automotive Information Specialist

EMPLOYMENT HISTORY

4/13-PRESENT Warren Cat, Odessa, Tx

Diagnose Vehicle Issues

Assist lead technicians

Rebuild Engine

Repair Electrical Issues

Perform A/c Repair

03/12 – 4/13 Inland Kenworth, Phoenix, AZ

Entry Level Technician

Perform truck preventive maintenance

Complete DOT inspections

Diagnose vehicle issues

Assist lead technicians.

Change wheel bearings and seals

Entrusted company vehicle to collect parts

Joel Mendoza

Page 2

EMPLOYMENT HISTORY

08/11 – 10/11 Dave & Busters, Tempe, AZ

Winner Circle Associate

Stocked merchandise in the store

Completed inventory records

Provided excellent customer service in a fast paced environment

Exercised firm diplomacy in handling customers who had consumed too much

alcohol

07/06 – 07/11 Roswell Quick Lube, Roswell, NM

Lube Technician

Completed oil changes, fluid flushes and other simple, routing maintenance

assignments

Maintained shop in a clean and safe condition

Advised customers on their vehicles’ needs and handled payments

Provided excellent customer service in timely manner

Entrusted with company vehicle keys for routine errands

Contact this candidate