Customer Service Management
Resume:
Ijan D. JARRETT
Brooklyn NY, **233
347~457~4398
*************@*****.***
Objective: To obtain a position in the area of Substance Abuse/HIV
Counseling, and Case Management. Also to find a great position in customer
service so that a client, a customer, a patient will receive the most
comforting services that I will provide. So that their experience will be
one that will make that individual return for more services.
Summary of Qualifications: Strong Social & Human Services experience
HIV/AIDS; and harm reduction knowledge, proficient in various office
procedures (including typing, computer skills, intakes, maintenance of
client charts), group facilitation skills, HIV Testing & Counseling, crisis
management, triaging, working with difficult Cluster B clients, working
with dual diagnosis
clients (mental health and substance users) also the homeless populations,
via street outreach. Agency events Coordinator. I.e. health fairs HIV
testing events.
Education &
Professional Trainings:
2008-present Metropolitan College of New York New York, NY
Major: Bachelor in Professional Studies of Human Services
2010 Overdose Prevention Training (NARCAN)
2010 (HOW) Healing Our Women
2007 Update on HIV/Hepatitis cure Issues (NATAP)
2007/2010 D.E.B.I. Safety Counts (CDC)
2006 Domestic Violence Screening & Protocol
(Cicatelli)
2006/2010 NYS HIV Testing Guidance (Cicatelli)
2005 HIV/STD Community Education (Cicatelli)
2004 Integrating Hepatitis Prevention/w HIV
services (NJDOH)
2004/2010 Certified: Ora-Quick Rapid Testing (NJDOH)
2004/2010 Certified: HIV Counseling & Testing (NJDOH)
2004 Case Management Certification Program
(UMDNJ)
2003 Community Assessment of HIV/AIDS
(CDC/ASPH)
Professional Experience:
Apr. 2012-May 2013 Customer Service & Sales Agent
1800FLOWERS
Long Island, NY
. Responsible for accepting calls to place floral
arraignment orders
. Responsible for resolving any and all issues that a
consumer mau have with the product or with any subject
issue that the consumer may have.
. Seasonal position only. This agent should be available
at a Momence notice. This calls for immediate
reliability.
2010-2012 Case Manager
Planned Parenthood NYC (Project Street Beat) Brooklyn/Bronx, NY
. Responsible for the recruitment of potential safety counts
consumers, and Project Street Beat Syringe Exchange Program
(SEP) consumer.
. Provided prevention & education referral services for at
risk substance users & IDU.
. Conducted case finding activities for Safety Counts
intervention & delivered risk reduction educational
sessions.
. Conducted crisis management interventions.
. Provided substance use and sexual risk assessment and
discusses
. Individualized HIV/STD risk and harm reduction strategies.
. Facilitated HIV/HCV/STD & Substance support and educational
groups,
. Provided referrals to HIV & Hepatitis health care &
housing.
. Conducted HIV Pre & Post Counseling & Testing.
. Linked Consumers into medical care.
. Provided supportive services via home visits.
. Facilitated Overdose Prevention Training (NARCAN)
2006-2007 Outreach Worker/HIV Counselor/ Events Organizer
Positive Health Project (CDC D.B.E.I.
Safety Counts) NY, NY
. Responsible for the recruitment of potential safety counts
clients, and Positive Health Syringe Exchange Program (SEP)
clients.
. Provided prevention & education referral services for at
risk substance users & IDU.
. Conducted case finding activities for Safety Counts
intervention & delivered risk reduction educational
sessions.
. Conducted crisis management interventions.
. Provided substance use and sexual risk assessment and
discusses individualized HIV/STD risk and harm reduction
strategies.
. Facilitated HIV/HCV/STD support and educational groups,
provided referrals to HIV & Hepatitis health care &
housing.
. .Organized community events, which included other community
based organizations & city council officials, i.e. health
fairs, & testing events.
. Composed grant proposals for future projects of the agency.
. Conducted HIV Pre & Post Counseling & Testing.
2004-2006 HIV Counselor/Case Management
Hyacinth Aids Foundation
Plainfield, NJ
. Conducted HIV Pre & Post Counseling & Testing.
. Linked infected individuals with appropriate resources and
services.
. Conducted treatment planning, & new intakes.
. Facilitated daily support groups, & basic educational
sessions.
. Developed, & implemented outreach strategies/activities
that included other community based organizations.
2004-2005 HIV Counselor
St. Michael's Medical Center Newark,
NJ
. Conducted HIV Pre & Post Counseling & Testing.
. Linked infected individuals with appropriate resources and
services.
. Conducted outreach/linkage agreements with other community
based organizations.
2002-2004 Outreach Worker/Case Aide
Isaiah House
East Orange, NJ
. Conducted assessments for HIV/STD risks (via) street level
community outreach, or residential facility.
. Monitored residential facility for approximately 30-40
families.
. Linked special needs families with appropriate resources
and services.
. Facilitated group level prevention/intervention, and
educational sessions.
Contact this candidate