Customer Service Data Entry

Deborah D. Ducasse

**** *. *** *** **

Tempe, Arizona 85283

Tel: 480-***-****

email: *******@*******.***

QUALIFICATIONS

Fluent in English/Spanish -written, conversational, and translation.

Knowledge of cash register, balance at end of shift,

Knowledge of Microsoft Word, Works, Typing speed of 30 WPM.

Knowledge of principles and processes for providing customer service.

Familiar with administrative and clerical procedures and systems such as word processing, managing files

and records, stenography and transcription, designing forms and other office procedures and terminology.

WORK HISTORY

11/2009 Volunteer/Community Service, San Felipe de Jesus.

Nogales, Arizona

Answer phone, make copies, use computer, file, cleaning, prepare announcement for mass, attend people with concerns and information.

01/2006 -07/2006 Data Entry/ Customer Service, Pacific Brokerage Inc. Nogales,Arizona

Serving the needs of both importers and exporters through the Port of Nogales, PBC is a primary point of contact for companies in need of prompt, comprehensive brokerage service and up-to-the-minute customs expertise. Input manifest information from client into computer in order to provide proper documentation for presentation tocustoms Port of Entry.

07/2005 -11/2005 Customer Service Rep, ICT Group,

Nogales, Arizona

Receive inbound calls from Independence Blue Cross members, such as Keystone 65, Personal Choice 65/ Amerihealth 65, and Security 65. Assisted members with questions such as payments, premiums, claims, and pre-authorization or with any concern member had with their coverages. Also send out forms. Reviewed acct. documented the assistance provide to member in computer

03/2005-05/2005 Case Management, Santa Cruz County Public Fiduciary

Nogales, Arizona

Attend the elderly from 65 and over with special needs such as nursing,

housekeeping, personal care, respite, transportation, home delivered meals.

depending on thier need. by processing with home visits to assess client for intake

process (interviews) as well as 3 and 9 month follow up phone calls and 6 months

and redetermination home visits. also provide outreach for caregivers and clients as

well. provide referrals for other agencies for other assistance available for them.

07/2004- 03/2005 Office Clerk, Santa Cruz County Recorders

Nogales, Arizona

Recording of deeds of properties, mircrofilm/microfiche, dupli-cards, scanning and

indexing, using copier, fax machine, voter registration, input data for early ballots

and early voting, and for election day. assisted phone calls, provide customer

services.

01/2003-05/2003 Cashier, Wal-Mart Super Center

Nogales, Arizona

Establish or identify prices of goods, services or admission, and tabulate bills using

calculators, cash registers, or optical price scanners.

Count money in cash drawers at the beginning of shifts to ensure that amounts are

correct and that there is adequate change. Compute and record totals of transactions.

06/2001-08/2002 Eligibility Interviewer, Department of Economic Security

Nogales, Arizona

Interview clients individually, in families or in groups, assessing their situations,

capabilities, and problems, to determine what services are required to meet their

needs. Provide, find, or arrange for support services, such as child care, homemaker

service, prenatal care, substance abuse treatment, job training, counceling, or

parenting classes, to prevent more serious problems from developing. Maintained

case history records and prepare reports.

08/1999-04/2001 Customer Service/Shipping & Receiving, Broker Logistics

Nogales, Arizona

Contact carrier representative to make arrangements and to issue instructions for

shipping and delivery of materials. Record shipment data, such as weight, charges,

space availability, and damages and discrepancies, for record keeping purposes.

Packaged and made labels using electronic tools, and other labeling equipment.

Data entry from source documents into computer or onto tape or disk for subsequent

entry, using keyboarding or scanning device. inventory control.

01/1990-06/1996 Layaway Clerk, K- Mart

Nogales, Arizona

Open and close cash register, preforming tasks such as counting money, seperating

charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Mark stock items using identification tags, stamps. Completed contract forms,

Notified clients of delinquent orders using computer.

EDUCATION

General Studies, Nogales High School, 1985 - Diploma

Office Technologies, Beginning Word Processing: Concepts and Applications,

Keyboarding for Speed and Accuracy, Tetra Corp, 1998 -

Certificate of Accomplishment

Computer Administration, Use of software applications including the computer

operating system, word processing, electronic worksheets, database management,

presentation graphics, and the Internet, Pima Community College, 1997 -

Certificate of Accomplishment

REFRENCE AS REQUESTED

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