Customer Service Sales
Resume:
THOMAS J FITZPATRICK
Montgomery, Illinois 60538
**************@***.***
MANAGEMENT EXPERIENCE
Two Rivers Council, Boy Scouts of America-District Executive
Recruited, trained and supervised a staff of 65, which in turn, managed a staff of over 1000 adult
volunteers. These volunteers provided programing to over 100 scouting units and over 3000
youth aged 7 to 18. Ensured that all programs followed the Official Boy Scout guidelines. Also
responsible for supervising various fundraising programs to raise over $400,000 per year.
Northwest Community Center-Program Director
Facility Manager, Organize and manage athletic and recreation program. Oversee daycare
program.
Rent-A-Center-Manager Trainee
Trained to run a store. Included Staff management, marketing, inventory control, and collections
SALES EXPERIENCE
Prudential Financial-Registered Financial Services Representative
Responsible for prospecting, preparing, and making sales presentations for new financial service
products. Also for providing customer service for existing policies after the sale. Sold and
serviced Prudential Auto, home and personal catastrophe lines and whole, term and variable life
insurance. Also sold and serviced individual and small group health plans, annuities and mutual
funds.
New York Life-Registered Financial Services Representative
See prudential job description
Westside Dodge-Car Sales
Sold new and used cars at a full service Dodge dealership
Resort Marketing-Promotional Sales
Sold vacation package and cruises via phone
Silverleaf Resorts
Conduct personal interview with prospects to review vacation history and goals, Explain
program and sell time-share package.
CUSTOMER SERVICE
Prudential/Liberty Mutual-Retention Specialist
Tracked reasons why policyholders decided to leave Prudential and switch to another carrier.
Analyze data from defections for possible adjustments to company pricing and marketing plans.
Exceeded retention and quality goals for 4 consecutive years. Worked with in-bound Customer
call center. Received escalated calls from clients who were upset with their policies regarding
price and/or service. Reviewed policies for possible discounts, and over coverage changes, as
well as correcting service problems. Reviewed policies that had lapsed for non-payment for
potential reinstatement. Provided assistance for new Customer Service Representative regarding
correct Company procedures and computer usage. Assisted with the transfer of business from
Prudential to Liberty Mutual.
Colorado Technical University-Online Recruiter
Answered phone inquiries from potential students. Qualified potential students for admission to
the University. Walked prospective through admission process. Assisted with gathering all
qualifying documentation and processing. Assisted students for starting their financial-aid process
then turned student over to academic advisor.
University of Detroit-BS Education
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