Customer Service Manager
Resume:
Erika Vargas
phoenix, AZ *****
*************@*****.***
PROFILE
Bilingual – Spanish and English.
Excels at multi-tasking in a fast-paced environment by balancing priorities and tight deadlines.
Highly organized, detail oriented with a demonstrated ability to improvise and take initiative.
Excellent customer service skills.
Computer literate with a proficiency Outlook, menu link and strong Internet capabilities.
Extensive mailroom attendant experience.
PROFESSIONAL EXPERIENCE
Swiss Post Solutions, Inc.
10 East 40th Street
Ninth Floor
New York, NY 10016 April 2013 to Present
Diageo Chateau and Estate Wines (Employee of Swiss Post Solutions)
Receptionist and Facilities Management
•Establish an appropriate image for Diageo, through phone calls and personal interactions.
•Work the switchboard and knowledgably answer questions regarding company brands, while directing calls to the correct person at all of our satellite locations.
•Purchase all wine and spirit inventory for the office. Stay current with vintage and label changes for each brand.
•Event management and planning - includes creating and distributing invitations, researching and booking vendors, and assisting with the set-up and execution of the event.
•Configure and maintain all databases, organizational charts, global distribution lists, emergency procedures and directory update communications for the facility.
•Manage conference room schedule by supporting approximately 300 meetings per month.
Clerical position, mail sorting, delivery, internal messenger, running postage machinery, shipping & receiving, office moves, office maintenance and pantry stocking. Some package tracking online using FedEx Power ship and UPS online.
Diageo Chateau and Estate Wines
Servico Building Maintenance, Inc. June 2006- April 2013
Glen Ellen, California
Day Matron – Diageo Chateau & Estate Wines, Napa, CA (Site Location)
Responsible for putting on weekly Social Hour event - prepared food for 40-70 employees and assisted with decorations and special event set-up. Managed storage rooms throughout the facility, while keeping track of the inventory and restocking supplies. Maintained cleanliness of building and was accountable for preparing the conference rooms and testing audio visual equipment for daily meetings.
Kentucky Fried Chicken February 2003 – June 2006
Fairfield, California
Assistant Manager
Responsible for management of several employees.
Responsible for staff training.
Managed safety and sanitation at facility.
Extensive customer service duties.
Managed and maintained inventory.
Handled cash registers and ensured end-of-shift accuracies.
Taco Bell November 2000 - February 2003
Vacaville, California
Assistant Manager
Responsible for management of several employees.
Responsible for staff training.
Managed safety and sanitation at facility.
Extensive customer service duties.
Managed and maintained inventory.
Handled cash registers and ensured end-of-shift accuracies.
EDUCATION
Armijo High School, Fairfield, CA 1993 - 1996
References available upon request.
Contact this candidate