Customer Service Data Entry
Resume:
Regina Gray
Claremore, OK *****
***************@*****.***
SUMMARY: Enthusiastic individual with 12 years of customer service experience. Proficient in prioritizing and
completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with various industry
experiences.
SUMMARY OF QUALIFICATIONS:
• Excellent knowledge in the customer service areas of restaurant
• Strong rapport with customers, extensive skills in management, very professional and reliable person
• Supervisor position in data entry
• Responsible for all customer inquiries
• Encouraged new customers to fill out store credit application and described store benefits to new customers
• Developed excellent skills in customer service
• Held a perfect attendance record with past employment
• Cadillac team award with Mary Kay
WORK EXPERIENCE:
Golden Corral Claremore, OK May 2006-October 2008
Waitress
• Checked with customers to ensure that they are enjoying their meals and take action to correct any problems,
escorting customers to their tables
• Explained how various menu items are prepared, describing ingredients and cooking methods, informing
customers of daily specials
• Presented menus to patrons and answered questions, made recommendations upon request
• Removed dishes and glasses from tables or counters and taking them to kitchen for cleaning, serving food and
beverages to patrons
Subway Claremore, OK November 1997-October 2006
Cashier
• Maintained high quality standards for food preparation and cleanliness of restaurant
• Ensured good customer service
Blue Star Mothers Claremore, OK November 2011-September 2012
Volunteer
• Worked with a team for weekly assembly projects
• Packed care packages for soldiers in Afghanistan
• Stood for the assembly process of care packages
EDUCATION:
International Air and Hospitality Academy Vancouver, WA August 21, 2013
Airline/Travel Specialist Diploma Dean’s List Perfect Attendance
Experienced on a simulated Apollo Reservation System
Fare construction in domestic ticketing and related ticketing forms, 4-flight tickets, special service tickets,
MCO’s and excess baggage charges
Trained in the many intricacies of cost effective itinerary planning
Airport operations involving ticketing, ramp operations, oversold, canceled, delayed flights, public address
announcements and aircraft safety
Knowledge of domestic and international city, airport and airline codes
Developed professionalism in customer service skills and abilities
Overview of Flight Attendant protocol, duties, terminology and passenger safety
Contact this candidate