Customer Service Management

**** ******** **. 972-***-****

Dallas, Texas 214-***-****

****************@*****.***

Cassandra Traylor

Summary of A degreed professional with ten years of experience in the

Qualifications Financial Industry. A detailed, dependable, efficient, organized, self-starter and

Team-player, that is highly effective at utilizing time management and

Multi-tasking techniques. Great customer service skills.

Skills Intermediate computer skills in MS Excel (spreadsheets), Access,

Word, Power Point, Outlook, Solomon (Microsoft Dynamics SL), Federal Financial

Management System (FFMS) – Oracle Based), Copier, Fax, Postage machine, FedEx,

A/P and A/R.

Experience 2011-2013 - Heartland Automotive Services, Inc. dba Jiffy Lube Irving, Texas

Accounting Specialist - Compliance

• Assisted the Compliance Manager in the administration, enforcement, and initiation of company compliance programs.

• Maintained comprehensive records in regard to environmental impact and compliance issues.

• Coordinated responses to violation notices and take corrective actions to ensure compliance.

• Ensured proper licensing in regard to environmental impact, hazardous materials, and other specialized permitting of all Heartland stores and entities in compliance with local, state, and federal rules, regulations, and statues.

• Participated in proper permitting and preparation of new acquisition stores.

• Updated and maintained Access Database of Permits, Licenses and Invoice payments to Vendors.

• Conducted audits of payments made through Solomon.

• Requested Vendor Maintenance codes.

• Validated and analyzed files for payment sections to ensure accuracy.

• Performed annual TIER II Chemical Reports (Jan – Mar) for 540 stores.

• Compiled and analyze special assignments; develop independent approaches, make recommendations, and implement solutions.

• Processed invoices for over 1000 vendors.

2000-2010 Federal Management Systems, Inc. Dallas, Texas

Jr. Financial Analyst

* Conducted research studies, analyzed, evaluated and interpreted financial data.

* Analyzed reports to determine the priority, accuracy, completeness, and validity based on established expenditure limitations.

* Processed corrections for erroneous obligations and disbursements for contractual documents by posting debit and credit entries via MS Excel spreadsheets.

* Performed internal audit and reconciliation of government accounts.

* Revised the standard operating procedures in compliance with audit reporting requirements, current GAAP pronouncements, and on-going corporate strategies.

Quality Control/Validation & Verification

* Conducted audits of payments made through FFMS (Federal Financial Management System) by preparing and performing risk assessments, audit planning, audit testing, control evaluation, report drafting, recommendations, documentations, follow-up and verification of issue closures.

* Performed internal auditing and reconciliation of government, suspense, abnormal balance, statement of difference, subsequent disbursements, and prompt payment interest accounts.

* Processed and posted corrections for erroneous obligations and disbursements for contractual documents.

* Resolved inconsistencies in processed, procedures, and performance standards within various financial reporting systems; and across all geographical regions, and departments.

Accounts Payable

* Performed accounts payable and account maintenance for 600 vendor accounts.

* Provided Accounting support services to Regional Finance Centers.

* Validated and analyzed files for payment sections to ensure accuracy; and reconciled the general and subsidiary ledger accounts.

* Compiled and analyzed special assignments; developed independent approaches, made recommendations, and implemented solutions.

Billings and Collections

* Processed accounts receivable billings and collections.

* Processed checks and prepared daily bank deposits for pick up to the Federal Reserve Bank.

* Processed checks in Federal Financial Management System (FFMS) for credit to vendors/employees

* Updated and maintained spreadsheet with list of vendors/employees checks received.

Education 2010 Kaplan University FT Lauderdale, FL

MBA – Business

Magna cum Laude July 2010, GPA: 3.5/4.0

2008 Kaplan University FT Lauderdale, FL

BS Business Administration

Magna cum Laude June 2008, GPA: 3.6/4.0

Dean’s List 2007 - 2007 GPA: 3.7/4.0

1987 El Centro Community College Dallas TX

AA DP Programming

Nine (9) hours college credits in Accounting

Three (3) hours college credits in Business Law

El Centro Community College

Accomplishments Cambridge Who’s who Among Executives, Professionals and

Entrepreneurs

References Immediately available upon request.

Contact this candidate