Customer Service Sales

Austin N. Mgbolu

***** ******** *** *** ***, Houston, TX, 77042

Phone: 832-***-****

E-mail address: *************@*****.***

QUALIFICATION SUMMARY: Resourceful and highly innovative individual that has the

ability to excel in the engineering field. Flexible, Excellent communication and presentation

skills and goal-oriented professional, with over 3 years of work experience, seeking for position

in a multinational corporation with excellent opportunity for career advancement.

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EDUCATION

Texas Southern University, Graduated December 2009

Major: Computer Engineering Technology GPA: 3.48

PROFFESSIONAL MEMBERSHIP

CMETS- Computer Engineering Technology Society

IEEE- Institute of Electrical and Electronics engineering society

CERTIFICATIONS AND TRAININGS

C + + trained, A+ certified, Samsung device portal training, Proficiency in Mat Lab

Proficiency in IBM, LINUX, MS Windows, MAC, Flextronics trainings on manufacturer’s

warranty, Microsoft office (Word, Excel, Access, PowerPoint), and QuickBooks.

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EXPERIENCE:

FLEXTRONICS, Houston, TX

August 11 – Present - Technical Support Engineer:

• Handled the major tasks for troubleshooting, installation, configuration and repairing of

various electronics devices and modems

• Hardware and software installation on devices and modems. Troubleshooting and repairs

of electrical device while providing high quality customer service etiquette.

• Oversee and insure the integrity of the inventory accuracy auditing within the facility and

staying in compliance with all manufacturers’ guidelines on troubleshooting electronics.

• Escalating troubleshooting ticket to the tier 2 and validating customer’s account.

United Recovery System LLC, Houston, TX

December 2007 – September 2011 - Collector:

• Coordinated debt recovery operations on charged and pre-charged off accounts.

• Outbound calling to build pipeline for portfolio building

• Providing solutions and source of funds to assist cardholders

• Providing customer service etiquette to cardholders

Affiliate Computer Services, Houston, TX

May 2004 – December 2006 - Sales /Customer Service Rep:

• Handling over 250 sales calls daily for Sprint and Nextel

• Achieve a 80% and above of my quota quarterly.

• Providing customer service etiquette to nationwide customers.

• Providing leadership and teamwork effort to coworkers

REFERENCES: Available on request

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