Customer Service Management

Calvin Nuga

** ******* *****, ********, ******* L8L2X3

289-***-**** / *******@*****.**

QUALIFICATION HIGHLIGHTS

Experienced community service worker with the ability to accept and be prosperous in a fast paced

Community Services environment. More than eight years of experience with the competence and ability to

prioritize, organize daily routine to meet each customer's requirements. Results Oriented, dependable,

reliable, thorough and efficient.

Core Competencies Include:

• Advocacy Techniques • Visionary Leadership

• Technological Competencies

• Dedicated Team Member • Customer Service Oriented

SUMMARY OF QUALIFICATIONS

Customer and Public Relations

Confident communication skills essential to market, promote and prioritize organizational goals

Excellent written and oral communication skills

Time management skills to effectively meet business demand

Strength in recognizing, prioritizing and solving problems

Recommendations and follow-up for all customers to ensure quality service

Service and Work related Skills

Working knowledge of Outreach and Advocacy applications

Experienced in Community Service techniques that caters to clientele needs and requests

Work practices to follow safety regulations and meet compliance of industry standards

Capable of completing all catering needs in an efficient and timely manner

Advance computer skills, with particular concentration in Microsoft Excel, Word and Internet

Personal Highlights

Able to acquire new skills and enjoys new challenges

Willing to accept added responsibilities as required

Works well independently but very compatible in a team setting

EDUCATION

Politics and Governance Ryerson University 2006 - 2007

Computer Programming / George Brown College 2004 - 2005

Networking

Canadian Securities Course Skills for Change 2009 - 2009

EMPLOYMENT HISTORY

General Labourer Various Temp agencies 2004 - Present

Actor/Director/Writer Vainwolf Entertainment Group 2005 - Present

Locksmith Fins Locksmith 1993 - 2000

Freelance outreach work Vainwolf Entertainment Group 2000 - Present

VOLUNTEER EXPERIENCE

Habitat for Humanity 2007 - Present

OKE IGBALA AYO Spiritual Church of Christ 2005 - Present

Beaches Blues and jazz festival 2008 - Present

Reference Available Upon Request

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