Customer Service High School
Resume:
OBJECTIVE
Obtain a customer service position where I can effectively utilize my expertise
in customer relations and positive interaction skills to enhance customer
satisfaction.
EDUCATION
Red Wing High School • 1997
• High School Diploma
EXPERIENCE
Bic APP - Printer • Dec 2010 – Jun 2013
• Print Project Management –
• Evaluate order and verify correct specifications
• Complete Parts Order forms
• Unpack raw materials for print
• Measure print area for job setup
• Print and setup color/multi-color printing jobs
• Quality Control –
• Machine, flasher, screen, ink, print head, and pallet adjustments
• Print inspection of final product
• Ensure safe/clean area for proceeding shift
Treasure Island Resort & Casino - Security Officer • Jul 2007 – Dec 2010
• Customer Service –
• Managed guest cash flow
• Provided directions and safely escorted guests to desired destination
• Handled/Resolved customer complaints in a timely and professional
manner
• Provided all additional guest assistance
• Security Control –
• Verified all customer identification
• Performed routine security checks on doors and monitored casino floor
• Responded to all emergency/non-emergency incidents on casino floor
• Filed written reports of necessary action taken to resolve situations
including, but not limited to:
• medical attention
• theft
• fighting
• threats
Treasure Island Resort & Casino -
Bingo Clerk/Interim Supervisor • Jun 1999 – Jul 2007
• Employee Management –
• Supervised 30 - 40 employees
• Trained all new employees
• Managed all employee scheduling
• Disciplined/Terminated employees when necessary
• Completed employee starting banks for daily shifts
• Ensured all employees balanced at end of shift and handled any discrepancies
• Customer Service –
• Provided all information on Bingo sessions and events throughout casino
• Handled/Resolved customer complaints in a timely and professional manner
• Sales –
• Sold Bingo packages to customers from a point of sales program called EPIC
• Sold Pull Tabs and individual game sheets to customers at tables
• Area and Game Management –
• Counted/Verified Pull Tabs and Bingo sheets from vendor and entered into
computer system
• Called Bingo numbers
• Verified winning Bingo card in computer system
• Cross-trained in all areas of Bingo hall to increase availability
• Managed $15,000 to $30,000 in payouts to winning customers
• Issued/Returned Pull Tab and Bingo inventory to correct personnel and
balanced end of shift inventory
• Computer system startup/shutdown for Bingo hall
REFERENCES
• Deb White – Treasure Island Resort & Casino - Director of Security
• Shelly Roschen – Bic APP - Production Lead
• Sheila St. Hilaire – Bic APP - Production Trainer
Contact this candidate