Customer Service Engineer

DAMARY HODGE

**** ********* ***, ***. *-A • Bronx, NY 10461 • H 347-***-**** • Cell 347-***-**** • **********@*****.***

Technically sophisticated, solutions and customer service oriented with ability to leverage relevant

education and experience while excelling in a Marketing and management role

QUALIFICATIONS PROFILE

Background managing multiple, simultaneous projects involving electrical control systems, lighting,

fire alarms, HVAC, plumbing, floor and wall restoration .

Knowledge of Medicare Advantage and Prescription Drug Plan marketing guidelines including

Medicare supplements, Medicaid, MSP, LIS/Extra Help, and SPAPs

Successful marking using a direct interaction approach with prospective members.

Establish eligibility effectively and clearly present the benefits of the NYS Medicare Health

Insurance Programs accordance to all Medicare Regulations

Promote United Heath Care, ElderPlan, Empire Blue Cross Blue Shield, AETNA,Access Medicare,

Emblem Health products

Office Suite (Excel, PowerPoint, Word, Outlook) skills

New York State Accident and Health insurance license

Exceptional communication skills; bilingual with fluency in Spanish and English

EXPERIENCE HIGHLIGHTS

MEDICARE OPTIONS REQUEST EXCEEDED (M.O.R.E), New York, NY/ Copeland Group Marketing, LONGVIEW, TX

MEDICARE HEALTH INSURANCE BROKER, 03/2011- present

Develop and present sales presentations in order to educate and sell the product to the

customer.

Develop relationships with clients, referral partners, or centers of influence in order to obtain

personal introduction to prospective clients.

Establish and maintain key relationships within designated territory to generate potential

enrollment opportunities.

Identify and coordinate community events.

Represent NYS Medicare Health Insurance products at Community Events and Marketing

Site locations.

Answer product and/or service questions.

Assess individual's healthcare needs and concerns in order to enroll client in the plan that

meet their needs.

Review documentation requirements and schedule follow-up appointments.

Complete all necessary paperwork, documentation, and follow-up as required (i.e.

enrollment application, lead reports, scheduling, and keep book of business) in order to

complete the requirements of the job.

PARSONS BRINCKERHOFF, NEW YORK, NY

CONSTRUCTION ENGINEER I, 6/2008 – 7/2011

Served as Engineer in Charge /Superintendent, acted as Director’s Representative for New

York State Office of General Services (OGS) in verifying compliance of work with contract

documents.

Ensured adherence to NYS electrical codes, and OSHA regulations.

Managed construction projects, reviewed and approved submittals, schedules, as well as

power distribution, lighting and electrical control design.

Support technical expertise on electrical project and coordinated work with facilities and

other contractors.

Interpreted contracts during negotiations and problem resolution.

Oversaw and participated in projects encompassing electrical control systems, lighting, fire

alarms, HVAC, plumbing, floor and wall restoration.

Recommended and prepared field and change orders, reported and resolved field delays,

and approved progress payments.

Conducted field inspections, performance reviews and provide biweekly report.

Consistently delivered all projects ahead of schedule while meeting budget requirements.

Successfully managed and Inspected up to six simultaneous projects, ranging from $90,000

to $1,000,000.00 including the following:

Additional experience Bursar’s Office Representative, Zoni Language Centers, Jackson Heights, New York

08/03 – 04/04

Recruitment and registration of new students,

Responsible for the billing and collection of student tuition,

Supervised day-to-day student affair activities using Database software

EDUCATIONAL BACKGROUND

Bachelor of Arts, Marketing (2000)

Pedro Henriquez Ureña University, Dominican Republic

Bachelor of Engineering, Electrical Engineering (2007)

City College of New York (CUNY), New York, NY

~ Excellent references are available upon request ~

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