Customer Service High School

Kendra Rafalko

** **** ***.

Lynn, Ma, *****

781-***-****

*************@*****.***

Education

Lynn English High School – Lynn, Ma.

****-****

High School Diploma

Graduated

Quincy College- Quincy, Ma.

2012-Present

Business Administrative Associates

Work Experience

Johnnies Foodmaster, 05/08--06/10

1. Cashier ; Cash drawer handling, keeping work area clean, colleting carriages, customer service.

Bank of America, 07/10 06/11

1. Teller ; Customer service, cash drawer handling, product referrals, business deposits, greeting customers.

Transcore, 06/11 04/12

1. Customer Service Representative ; Customer service, opening accounts, account maintenance, processing payments, processing web applications.

Quixsie/Dunkin Donuts 08/12 Present

1. Shift manager; Managing crew members, Adjusting the schedule, Placing orders, bank deposits, Keeping store clean, customer service, cash drawer handling

Skills

Multi-tasking skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Office Skills:

Office Management

Records Management

Database Administration

Spreadsheets/Reports

Event Management

Calendaring

Multi-tasking

Front-Desk Reception

Executive Support

Travel Coordination

Punctuality

Computer Skills:

MS Word

MS Excel

MS PowerPoint

MS Outlook

Windows

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