Customer Service Manager
Resume:
Lakeshia N. Cowins Contact
*******.********@*****.***
Address
Hampton, Georgia 30228
Profile
Objective
To obtain a position that will utilize my strong dedication to assist new clients and
to care for their special needs.
Work Experience
07/2010 - 02/2013
MLB Transportation
Tucker, GA
Driver
.Responsible for transporting Disable Veterans to VA Hospital in State of Georgia.
.Trained new employees on Driving with good Customer Service.
.Maintain weekly schedules for employees.
.Assist Disable Veterans with their special needs and ensure of arriving their
destination safely.
.Responsible for day to day operations at transportation office.
06/2009 - 07/2010
One Step Ahead LLC
Atlanta, GA
Driver
.Responsible for driving patients to V.A. Hospital.
.Maintain weekly schedules.
.Responsible for day to day operations at transportation office.
02/2008 - 06/2009
Clearing House Furniture
Atlanta, GA
Assistant Manager/ Warehouse personal
.Responsible for inspecting stock in warehouse.
.Trained new employees on Customer Service.
.Responsible for weekly audits on furniture.
.Maintain weekly schedules for employees.
.Pull registers daily for financial cash office
.Sell representative on floor inventory.
08/2007- 02/2008
Wal-mart
Atlanta, GA
Customer Service Manager
.Responsible for inspecting aisles.
.Daily audit of cash registers.
.Trained new employees on Customer Service.
.Responsible for inspecting stocks.
.Maintain weekly schedules for employees.
.Pull registers daily for financial cash office
4/2007- 08/2007
Midwest Express
Atlanta, GA
Ramp Agent-Customer Service Rep - Mail Warehouse Clerk
.Responsible for getting customer baggage to destination.
.Responsible for cleaning and securing planes for takeoff.
.Trained new employees and handle materials transport hazardous materials
.Responsible for inspecting aisle in aircraft.
.Responsible for direct traffic control in tower.
.Maintain weekly schedules with crew.
.Lift up to 75 pounds luggage and place on ramp.
.Handle main mail carrier
11/2005- 04/2007
Airtran Airways
Atlanta, GA
Ramp Agent- Customer Service Rep - Mail Warehouse Clerk
.Responsible for getting customer baggage to destination.
.Responsible for cleaning and securing planes for takeoff.
.Trained new employees and handle materials transport hazardous materials
.Responsible for inspecting aisle in aircraft.
.Responsible for direct traffic control in tower.
.Maintain weekly schedules with crew.
03/2004- 11/2005
Aramark Avaiation Services Atlanta, GA
Crew Lead- Cleaner
.Drove crew utility truck to plane ramp destination
.Trained new employees on safety procedures.
.Responsible for inspecting aisles in aircraft for security
.Responsible for inventory control of products.
.Maintain weekly schedules of crew.
Education
August 2004
August 2003
Attended DeKalb College, Stone Mtn., GA
Attended Clayton State College, Clayton, GA
May 2002
Diploma - Eagles Landing High School, Stockbridge, GA
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