Medical Assistant Quality Assurance

Lacey Wilkinson

*** ******** **.

Annapolis, Md *1403

410-***-****

**************@*****.***

MEDICAL ASSISTANT/RECEPTIONIST

MA with experience in a multiphysician family medical practice. Known for dedication to providing premium patient care. Skills include:

Medical Billing & Coding

Medical Records Management

Data Entry (75 WPM)

EKG's

Bookkeeping & Filing

Taking Patient Vitals

Blood Draws

Injections

Patient Scheduling

Allergy Testing

Patient Education

HIPAA & JCAHO Knowledge

EDUCATION

Medical Assistant Tesst College (MA), 2009-Present

Phlebotomy Tech, 2010-Present

Certified in First Aid & CPR, 2009-Present

High School, 2004 Glen Burnie High School

PROFESSIONAL EXPERIENCE

FHCB Family Health Centers Of Baltimore, Baltimore, MD

Medical Assistant, 2009-2012

Serve as a key member of interdisciplinary healthcare team for a busy internal medical practice. Assist 3 MDs as well as a PA and pre-med students team in ensuring optimal patient care and smooth daily functioning of office.

Key Results:

Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.

Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and allergy tests (e.g., EKGs, chemistry analysis, hematology, urinalysis).

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction.

Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

Advanced Medical Center, Glen Burnie, MD

Medical Assistant, 2010-2011

Phlebotomy Technician, 2010-2011

Patients vitals

Billing/Scheduling

Refferals

Collected patient blood samples in a safe, sanitary manner for diagnostic testing.

Traveled between two offices primarly with one MD.

Internal Medicine, OBGYN and covered with pediactric patients when needed.

HealthCare For the Homeless, Baltimore, MD

Medical Assistant, 2009 (Externship)

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