Customer Service Sales

April Williams-Cisson

** ********* ****

Edison, New Jersey 08817-3445

732-***-**** cell

****************@*****.***

Experience

Performance Food Group (Roma Food)

Sales Support/Customer Service, Piscataway, NJ

July 2006-Present

Established rapport with Customers, Vendors, Sales and other support staff

Resolve wide range of challenging issues daily

Reliable and trustworthy with an uncompromising commitment to providing

optimal customer service

Familiarity with customer needs assessment and evaluation of customer

satisfaction

Order entry and account management

Respond to public inquiries

Maintain schedules and follow ups

Examine correspondence and reply as instructed

Collected, compiled, arranged and retained reports, records, files and data

Skills

Computer

. Microsoft Office including Excel, Word, and PowerPoint

. Outlook Calendars

. Avid understanding of popular computer programs

. Proficient in data entry programs and procedures

Customer Care

. Proven customer service and organizational skills

. Able to answer telephone calls and greet visitors efficiently

Interpersonal

. Good knowledge of business principles

. Ability to work independently

. Knowledge of information and communication management

. Excellent team building and bookkeeping skills

. Detail oriented; able to multi-task

. Great attention to detail

Communication

. Good written and verbal communication skills

Education

Associates in Criminal Justice

Middlesex County College-2005

References available upon request

Contact this candidate