Engineer Information Technology

James Trussell

***** ***** ****** ****

Ashland, VA 23005

Home 804-***-****

Mobile 804-***-****

Email *********@*******.***

OBJECTIVE

Systems Engineer / Administrative support position with growth-oriented company offering opportunity for advancement

and professional development.

SUMMARY

Extensive background in the computer information technology industry. Over 21 years’ experience in IT support. Previous

experience includes in-house and on-site technical support, Systems and network design / migrations / upgrades / installs

and management of project rollouts. Contracted to such clients as OFFICE OF THE ATTORNEY GENERAL, PHILIP

MORRIS, VIRGINIA POWER, FEDERAL RESERVE, RICHMOND PUBLIC SCHOOLS, TRIGON / ANTHEM, ETHYL

CORPORATION, CADMUS CORPORATION, ALSTOM POWER INC. and various other firms for desktop, server, printing,

and networking support. Conduct strong customer relationship skills. Fluent in most major software titles. Excellent

mechanical and troubleshooting abilities.

PROFESSIONAL CERTIFICATIONS

CompTIA A+

CompTIA Network +

Compaq

IBM

Dell

Hewlett Packard

Apple / Macintosh

Have completed various Microsoft training courses over the years

QUALIFICATIONS

Knowledge of and experience installing, configuring, and troubleshooting the following operating systems, services, and

protocols:

Windows 3.0 through Windows 7 32b/64b Professional

Windows NT Server through MS 2008 server

Apple / Macintosh System 6.x, 7.x, 8.x through OSX

MS Exchange server 03 through 07

MS SMS / WSUS / SCCM

Software and Systems Auditing

VeriSign / https - ssl

MS Terminal Services

VPN setup / management

F5 BIG IP

Nortel contivity

Router, Hub,Switch configuring and Patch Bay wiring / rewiring

Rack Server design and construction

Help Desk support

WORK HISTORY

OFFICE OF THE ATTORNEY GENERAL, Richmond, Virginia

SYSTEMS ENGINEER, 2003 – 2012

Responsible for designing, implementing, and maintaining the current infrastructure / hardware of the office consisting of

500+ users/nodes including their regional offices. Duties included but not limited to: Setup, design, maintaining,

administrating and repair on all workstations, servers, switches, routers, copiers, printers, and scanners. Also responsible

for building, maintaining and performing all workstation imaging. Other duties included: administration/security of all MS

2008 servers operating in an active directory and clustered environment. Recently migrated all users from Win XP pro to a

Win 7 pro 64 bit environment.

BELL INDUSTRIES, Richmond, Virginia

SENIOR FIELD ENGINEER, 1993 – 2003

Consulting, diagnosing, and repairing hardware / software issues on all leading manufactured computers. Duties included:

Installs set-up and configuration, data migrations, system migrations, client desktop and network administrative support,

project rollouts, rack system servers / mass storage design and building, vendor relations for parts identification and

ordering, and training of new service technicians. Also conducted Microsoft training and support classes for Richmond

Public Schools.

OFFICE AMERICA, Richmond, Virginia

BUSINESS MACHINES SPECIALIST, 1992-1993

Responsible for consulting and sales of computers, peripherals and software, including set-up, configurations, upgrades

and warranty repairs.

VALCOM COMPUTER CENTER, Richmond, Virginia

FIELD ENGINEER, 1991-1992

Field Engineer responsible for set-up and configuration and networking of all major makes and models of P.C. and Apple /

Macintosh computers and printers. Other duties include field set-up, service repair calls and upgrades. Gained warranty

certification though various training courses.

EDUCATION

ELECTRONIC COMPUTER PROGRAMMING INSTITUTE, Richmond, Virginia

B.A., COMPUTER TECHNOLOGY, 1989

GPA:93. Completed courses include: Electronic Principles, Circuit Analysis, Numbering Systems, Boolean algebra, Digital

Circuits, Microprocessors, Digital Computers, Computer Concepts, Digital Laboratory, Diagnostic Analysis, Transistor and

Integrated Circuits, Programming Concepts, Digital Communications, Communication Networks.

Participated in the Virginia Work / Study Program serving the position of Computer Operator at the Department of

Information Technology.

REFERENCES

Available upon request

Contact this candidate