Claudia P Ramirez

*** ******* **

Sparks Nevada 89431

775-***-****

ab23t9@r.postjobfree.com

SKILLS PROFILE

•Excellent people and relationship skills.

•Fluent bi-lingual skilld allow me to comminicate well in Spanish, Sign language

and English customers.

•Accustomed to working with many different ethnic groups and insuring their

satidfaction.

•Reliable and dependable worker who takes pride in her work and results.

Experienced and capable of performing normal office duties including

answering phones and multitasking.

•Self motivated, Global traveler, adaptable, organized.

•

EMPLOYMENT HISTORY

US AIRWAYS, RESERVATIONS AGENT, RENO NV (2011-2013)

•Call Center. Answering call of passengers.

•Making new reservations, changes, adding upgrades.

•Answering all questions related to airline travel.

ALERE MEDICAL, ENROLLMENT AGENT, RENO NV (2009-2011)

•Call center. Making calls to patients to enroll in preventative programs.

•Qualifing patients to preventative programs needed.

WESTERN VILLAGE CASINO HOTEL, WAITRESS TRAINER, SPARKS NV

(2007-2009)

•Assist in training new staff.

•Greet and welcome guests.

•Assist guests to a pleasurable experience and excellent food.

RADIO LAZER, SALES EXECUTIVE, RENO NV (2006-2007)

•Develope and work with new customers to create effective advertising

campaigns.

•Plan and coordinate special promotional events with celebraty and radio

personaltites.

•Support exsisting cutomers and help to develope the most cost effective

advertising.

•Occasional office duties including answering phones, filing, staff meetings and

accounts payable.

VITALITY CORP., CUSTOMER SERVICE SUPERVISOR, RENO NV (2002-

2006)

•Process and complete 50-150 orders daily recieved from customers thru phone,

web and postal mail.

•Respond customers questions and complaints to insure customer satisfaction.

•Supervise other staff to insure we provided a consistant and pleasurable

experience for our customers .

•Planned and organized annual conventions featuring guest speakers and 150-

300 atendees over a 3 day conventions.

EDUCATION

Reedley High School

Reedley Ca

1985-1989

Kings River Community College

Reedley Ca

1989-1990

San Joaquin Valley College

Fresno Ca

Travel and Tourism

1991-1992

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