Banking Professional
Resume:
Donald Currie
**** ******** ****** *** ***, Charlotte, NC 28227
***********@*****.***
Summary More than 5 years of accomplished experience in service &
support, with recognized strengths in loan servicing,
customer service, and sales.
Proven ability to implement exemplary interpersonal skills
to supply, train, and motivate colleagues.
Demonstrated skill set in leadership, quality assurance,
pipeline management, research, and training development.
Sound knowledge of operating systems such, Lotus Notes,
SharePoint, and Acrobat Adobe, Excel, PowerPoint, Explorer,
and Outlook.
Education Bachelor of Science, Kinesiology 2006-20
University of North Carolina at Charlotte, 09
Charlotte, NC
Professional Experience
Workout Specialist, Bank of America Home Loans
2011-Pr
Enhance relationships with attorneys and authorized esent
third party representatives
as the single point of contact.
Manage an average pipeline of 130 modification
eligible loans with daily deadlines, per investor
guidelines.
Create daily checklists and Share Points for
multiple reviews, including DOJ, FHA, VA, FNMA,
FHMLC, SFO, & traditional modifications.
Provided timely modification decisions and
transition alternatives to over 200 loan clients
across all investor segments.
Won multiple Kept Informed Routine awards for
providing excellent communication of modification
status updates.
Wachovia Business Banker Support, Wells Fargo 2010 -
2011
Worked directly with Wachovia in-branch Relationship
Managers to improve client relationships
Maintained a successful portfolio of Wealth Client
commercial loans, business line of credit, and small
business credit products.
Served as a trainer to store branch representatives
in completing small business credit applications.
Initiated and approved cash advances ranging from
$10K to $3 Million daily for small business
customers.
Placed stop payments and submitted research cases
for incorrectly submitted payroll items.
Confirmed ACH and Wire transfer activity for high
profile clients to reduce fraud.
Transition Desktop Banker, Wells Fargo 2009
-2010
Used dual operating systems to provide a seamless
transition for consumer accounts converting from
Wachovia to Wells Fargo.
Handled an average 75 daily incoming service
requests based on overlapping markets and regional
conversion events.
Upgraded customer relationship packages to
consistently accomplish 20 sales referrals, and core
profit of $600 minimum daily.
Researched account data and implemented daily
training to reduce customer complaints &
escalations.
Won several core profit and sales awards for
developing referral opportunities for sales bankers.
Memberships & Affiliations
Gentlemen for Life Mentoring Program - Have Life Church
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