Customer Service Data Entry

Nora H. Solis

**** ********, *******, ** ***** ● 832-***-**** ● ********@*****.***

Objective

To contribute acquired skills with a company that will allow room for growth and advancement.

Summary of Qualifications

Interpersonal skills having dealt with a diversity of clients, professional and staff members

Exceptional versatility and adaptability

Fluent in Spanish (oral and written)

Ability to execute a number of projects simultaneously

Experience in cash handling

Strong computer skills: experience with various software programs, including Microsoft Word

and Microsoft Excel, also able to learn proprietary systems/applications quickly and easily.

Skills Summary

Data Entry Typing (50wpm) 10-key(by touch)

Customer Service Positive Attitude Self Motivated/

Ability to Multitask

Professional Experience

Cardon Outreach HealthCare, Houston, TX Dec/ 2002-Jun/ 2013

Patient Advocate

Screening hospital patients for medical assistance program eligibility, facilitating application processes

and securing necessary documentation, completing & submitting forms and additional documents to

appropriate agencies, maintaining case notation & updating all applicable systems, performing assertive

& thorough follow up, monitoring status of each case while communicating effectively with multiple

parties, including: patients and families, governmental agencies, insurance companies, hospital clinical

staff, and hospital business office staff.

Intercontinental Hotels, Houston, TX Mar/1999-Nov/2002

Reservation Agent

Handled incoming calls to place/modify or cancel hotel reservations. Resolved guests’ needs, maintained

daily reports involving returned guests, corporate accounts and suite rentals. Performed general customer

service functions..

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