Customer Service Design

Mike Hernandez

**** ***** **

Rockford, IL *****

815-***-****

***********@*****.***

Education

Westwood College Chicago, IL 8/2006 – Present

• Bachelors program of Visual Communications

• Courses taken: Principles of Design / Advanced level design courses

Freelance Graphic Design

Graphic Design Rockford, IL 5/2007- Present

• Design and produce logos, letterheads, and business cards.

• Utilize Photoshop and Illustrator for all projects.

• Enhance pictures with graphic and/or restoration.

Work experience

Generation Credit Union

Teller Rockford, IL 9/2009 – 3/2012

• Responsible to deposit, withdraw, or cash checks for Credit Union Members.

• Answer phone and provide information upon request.

• Designed posters and flyers for events using Photoshop and illustrator

• Translate for bilingual members

Peak Fitness

Front desk associate Rockford, IL 2/2009 - Present

• Responsible to process and activate new membership ID’s

• Maintain front desk and assure quality service.

• Answer phones and administer calls accordingly.

Macy’s

Sales Associate Rockford, IL 10/2007 – 9/2009

• Provide customer service assistance to clients.

• Designed, created, and printed employee rewards fliers using Photoshop.

• Process cash, credit, and check payments.

• Responsible to issue store credits, returns, and exchanges on purchased items.

Skills

• Proficient with PC and MAC operating systems

• Proficient in Microsoft office, illustrator, Photoshop, In Design, Dreamweaver, And Adobe Effects.

• Bilingual in Spanish and English.

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