Manager Customer Service

Suzanne M. Stout

**** ******** ***** **** ** ****4

Email: ***.*****@*****.*** Cell: 832-***-****

Objective: Seeking a job with logistics responsibilities which will more fully utilize my extensive

management experience and operational expertise.

Career Summary:

28+ years in international shipping focused on inventory management and logistics. With

a local inventory of approximately 1500 units with a worldwide inventory of 6500+, I

successfully maintained the Houston base operation accounting for demand,

maintenance and repair as well utilization. Expanding our operation, I was instrumental in

the start-up of the in house maintenance and repair division, which came to realized a

30% savings in repair expense to both the Line’s equipment and equipment repaired prior

to offhire while increasing the overall quality of repair. Staff included 4-6 employees.

Initiating the intermodal transportation for the company, I created a revenue source

offering customers the option to use the Line to arrange their transportation door to port.

This provided the company an increase of revenue with a profit of up to 25% per truck

load. Constantly review vendor costs to insure savings without compromising services.

Reviewed invoices for accuracy and payment. Generated invoices to customers for

trucking services as well as per diem. Responsibilities further included the daily

operations on terminal for the steamship line such as company security procedures,

arranging clearance and escort of visitors both onboard vessels and on terminal.

Critical Skills

• Manager (4-6)

• Extremely Organized

• Strong attention to Details

• Hands on / Team Player

• Microsoft Office

• Proprietary Software

• TWIC Card

Employment History

1998 – 2013 Consolidated Steamship Agency – Houston, TX

Manager: Equipment Control / M&R / Intermodal / Logistics:

On-site dock operations in port / industrial environment. Responsibilities include daily container

operations on terminal for Universal Africa Line, management of inventory accuracy, maintenance and

repair, and coordination of motor carrier moves of containers and chassis to and from agency vessels. In-

house maintenance & repair substantially reduces expense to outside vendors. Ensure verification of

import and export documentation against vessel documents. Manage and supervise 4-6 employees,

including the coordination of daily work assignments to ensure the demands of the Line are met. Manage

the inventory and fleet of shipping containers to ensure availability while monitoring overages and/or

shortages. Work directly with the terminal operators to coordinate equipment release, container

inspection, repair and equipment stacking and storage for efficient rotation. Manage pre-trip scheduling,

refrigerated container inspection, export cargo loading and trucking arrangements with outside supply

vendor. Daily inventory management of specialty equipment such as refrigerated containers, flat racks

and open tops, chassis and genset portable power, service trucks, tools, materials and fuel. Review,

code and process payment for all invoices related to vessel operations, M&R, trucking and storage.

Manage the terminal and vessel visitor process, including issuance of ID badges and safety equipment.

Lead orientation of safety procedures and emergency evacuation plan from the terminal. Schedule and

manage the transportation of visitors through the terminal and to/from the vessel via pre-arranged

transportation such as golf carts or passenger vans. Responsible for booking and managing travel for

international visitors.

1997 – 1998 WWinners Container Services, Inc – HOU / DFW, TX

Director / Marketing:

Responsible for marketing of products and services to targeted local and national accounts. Managed

terminal staff of 15-20 persons including M&R, Customer Service and Dispatch.

Served an interim assignment as terminal manager in Dallas, improving productivity and yielding a

measurable revenue improvement of 15%.

1991 – 1996 Trac Lease, Inc. – Houston, TX / New Orleans, LA

Operations Manager:

Manage the daily operations of a regional chassis equipment fleet. Oversaw the production and

fabrication of 500+ remanufactured chassis directly from the New Orleans plant. Responsible for

inventory control, maintenance and repair of 3 neutral chassis pools in Houston and New Orleans.

Responsible for third party billing and collections and for the maintenance and repair of equipment to IICL

standards. Ensured budgetary guidelines were met. Built effective working relationships with customer

counterparts to proactively ensure desired service levels were met.

1988 – 1991 Tricom Shipping Agency – Houston, TX

Equipment Control / Intermodal Representative:

Responsible for mini land bridge service between the Port of Los Angeles and Houston for Neptune

Orient Line. Managed rail billing, positioning of chassis, control, dispatch and distribution of intermodal

container equipment. This entailed the positioning of export, import and empty container equipment to

client companies by rail and/or motor carriers. Responsible for timely vendor invoice processing and

billing and collections of third party charges. Interacted with railroads, warehouses, motor carriers and

customers to ensure the timely and cost effective movement of import and export shipments throughout

the region. Geographic locations of responsibility included Houston, New Orleans, Dallas / Ft. Worth,

Memphis and El Paso, as well as Lubbock and Amarillo.

1987 – 1988 Overseas Freight Corp. – Houston, TX

Intermodal Manager:

Responsible for providing inland transportation of container equipment to customer facilities on-time and

within budgeted costs. Provided empty equipment for export shipments, while arranging clearance of

import shipments and collecting import freight charges. Continually reviewed vendor rates and services to

obtain the best available services at the lowest possible costs.

1985 – 1987 Biehl and Company – Houston, TX

Equipment Control / Billing Clerk:

Responsible for coding, pricing and processing of service vendor invoices as well as third party billing and

collections. Responsible for daily equipment control data input and weekly container equipment inventory

reconciliation.

Education:

University of Houston, Downtown: 24 credit hours, Basic studies. Working towards a

degree in Business Management.

Willowridge High School: Fort Bend ISD, graduated 1984

Contact this candidate