Customer Service Human Resources
Resume:
LaShell M Taylor
Riverdale, GA *****
*************@*****.***
Summary: A highly dedicated and responsible human resources professional
with a broad-based expertise in recruiting, benefits, and payroll.
Collaborates with multiple levels of an organization to align goals and
achieve common objectives. Develops detailed communication materials to
convey confidential information. I am focused and reliable team player who
approaches each new challenge with a commitment to excellence and securing
the long-term success of an organization.
EXPERIENCE:
April 2012-Present
COMPUTER MAINSTREAM CORP (Atlanta, GA)
SENIOR IT RECRUITER
. Full Cycle Recruiting
. Builds applicant sources by researching and contacting community
services, colleges, employment agencies, recruiters, media, and
internet sites; providing organization information, opportunities,
and benefits; making presentations; maintaining rapport.
. Determines applicant requirements by studying job description and
job qualifications.
. Attracts applicants by placing job advertisements; sourcing
candidates using Monsterjobs.com and other jobs
. Determines applicant qualifications by interviewing applicants;
analyzing responses; verifying references; comparing qualifications
to job requirements.
. Arranges management interviews by coordinating schedules
. Evaluates applicants by discussing job requirements and applicant
qualifications with managers; interviewing applicants on consistent
set of qualifications.
. Benchmarking (researching salaries for positions all over the US)
. Administering the Pre-Employment Process (Background checks, drug
screening, MVR Reports)
. Arranging a start date for employees
. Improves organization attractiveness by recommending new policies
and practices; monitoring job offers and compensation practices;
emphasizing benefits and perks.
. Manages intern program by conducting orientations; scheduling
rotations and assignments; monitoring intern job contributions;
coaching interns; advising managers on training and coaching.
. Accomplishes human resources and organization mission by completing
related results as needed.
Skills/Qualifications: Phone Skills, Recruiting, Interviewing Skills,
People Skills, Supports Diversity, Employment Law, Results Driven,
Professionalism, Organization, Project Management, Judgment
June 2011-December 2011
KAISER (The Southeast Permanente Medical Group) (Atlanta, GA)
ASSOCIATE RECRUITER
. Physician Recruitment (Sourcing, Job Boards, Referrals, Interviews)
. Coordinate interview schedules, escort candidates to interviews
. Problem Solving
. Verify all paperwork is complete and accurately for new physicians
. Make sure all credentialing standards are met in a timely fashion and
accurate
. Meeting internal and external customer needs
. Perform reference checks, background checks, drug screens
. Perform 90 Day Follow Ups and Exit Interviews with New Physicians
October 2010-May 2011
BROADCOM (Irvine, CA)
HRIS COORDINATOR
. Review and process Personnel Action Notices (PANs), ensuring data
consistency and accuracy
. Maintain HR file room
. Provide first-level response to EE inquiries submitted via Remedy
. Support day-to-day HRIS user request
. Process mid-year family status changes, educational reimbursement,
employment verification,
. Maintain HR file room
. Document and maintain policies and procedures related to various HR
processes
. Perform audits of personnel data as required
. Develop user guides for various HR applications
. Participate in systems implementation, enhancements and upgrades,
leveraging knowledge of HR processes and activities
. Process Subpoenas
. Coordinate with HR business partners, the staffing team, etc. on
special projects as needed
August 2010-October 2010
BROADCOM (Irvine, CA) through CORRESTAFF TEMP SERVICES
HRIS COORDINATOR
. Review and process Personnel Action Notices (PANs), ensuring data
consistency and accuracy
. Maintain HR file room
Provide first-level response to EE inquiries submitted via Remedy
. Support day-to-day HRIS user requests
. Process mid-year family status changes, educational reimbursement,
employment verification,
. Maintain HR file room
. Provide first-level response to EE inquiries submitted via Remedy
. Support day-to-day HRIS user requests
. Document and maintain policies and procedures related to various HR
processes
. Perform audits of personnel data as required
. Develop user guides for various HR applications
. Participate in systems implementation, enhancements and upgrades,
leveraging knowledge of HR processes and activities
. Coordinate with HR business partners, the staffing team, etc. on
special projects as needed
June 2010-August 2010
APPLEONE TEMP SERVICES (SAINT JOHN'S HEALTH CENTER) (Culver City, CA)
HR COORDINATOR
. Administered New Hire Orientation
. Schedule interviews
. Updates job postings
. Process all new hire paperwork into applicant tracking system
. Process all pre-admission testing
. Mail employment offer letters
. Greet applicants and visitors to the department
. Respond to telephone inquiries, handling calls or routing them to
correct person
. Assemble new hire personnel files
. Process all status changes in Lawson
April 2010-June 2010
ADVANTAGE SALES & MARKETING (through CORESTAFF SERVICES) (El Segundo, CA)
TALENT ACQUISITION SPECIALIST
. Process all new hire paperwork
. Verified all I'9's accuracy and completion
. Enter all applications and resumes into the applicant tracking system
. Excellent Customer Service
. Process all pre-admission testing of employees
September 2007-February 2010
UNIVERSITY HOSPITALS (UHMSO) (Cleveland, OH)
HUMAN RESOURCES ASSISTANT
. Support HR Dept
. Processed all pre-admission testing
. Enter all applicants and resumes in ATS (Oracle)
. Recruiting- Conducted behavioral phone interviews and scheduled phone
interviews
. Assemble new hire personnel files
. Process Background Checks
. Various projects and reports as needs
. Organized all fundraising events (United Way, Food for Harvest, and
etc.)
. Open Enrollment
. Process medical and dental benefits
. Process subpoenas as needed
. Knowledge of employment laws and regulations, EEO
January 2009-February 2010
CLEVELAND INSTITUTE OF HEALTH PROFESSIONALS (Cleveland, OH)
CAREER INSTRUCTOR/TEACHER
. Career Development
. Resume Building
. Mock Interviewing
. Customer Service Skills
. Interview Skills
EDUCATION
Kaplan University Online
Graduated- June 2011
Bachelor of Science in Business Administration/HR
COMPUTER SKILLS: MS WORD, MS EXCEL, MS POWERPOINT, MS OUTLOOK, LOTUS NOTES,
ORACLE, ADP, LAWSON, PEOPLESOFT, PEOPLECLICK,CERIDIAN
VOLUNTEER
2012- Currently volunteering teaching business etiquette to middle school
children.
Cuyahoga Community College
2010-2011 Volunteer- Taught basic computer classes to homeless adults and
children.
Stratford Business School
2008-2009 Volunteer-Taught Career Skills/Customer Service Skills/Resume
Building/Mock Interview Classes
NAAHR-National Association of African Americans in Human Resources
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