Sales Customer Service
Resume:
Kevin R. Spratley
Phoenix, AZ
ab20fs@r.postjobfree.com
SUMMARY
Experienced instructor and career advisor who relates to students and
clients by building a professional working relationship. Advocate of
competence based training using interpersonal and communication skills to
promote teamwork and recruit those with a strong work ethic. Able and eager
to learn new programs and software in order to pass on knowledge and
advance my career.
SUMMARY OF SKILLS
Manufacturing Resource Management Software Applications, Business Database
Software, Enterprise Resource Planner, Web-based Blueprint and engineering
documents, and Corporate Training
EXPERIENCE
Capital Processing Network, Phoenix. AZ
7/2012 - 10/2012
Sales Analyst
Sales analyst reaching out to merchants offering credit card processing
solutions in a call center environment placing over 225 calls per day
. Setup appointments for outside sales persons to contact businesses
requesting services to record credit card information
Bryman School of Arizona, Phoenix, AZ
1/2011 - 4/2012
Career Services Advisor
Reached out to local employers for job leads inviting employers to the
campus as guest speakers
. Managed job search strategy seminars on using social media to find
jobs, downloading resumes to corporate H.R. offices, understanding job
titles, teaching interviewing skills and hosting interview practice
sessions on Interview Stream
. Demonstrated the ability to establish professional relationships with
students, graduates and employers on a first-name basis
. Received an Award from the Office of Admission for recruiting students
into radiology program achieving over 72% placement rate during the
fiscal year 2010/2011
Intrepid Learning Solutions, Seattle, WA
2/2006 - 8/2010
Industrial Skills & Software Applications Instructor
Instructed over 30 different classes following all FAA and Boeing rules and
regulations for software applications and mechanic assembly
. Taught online and in-class courses, including but not limited to, ERP
management, Boeing Blueprint Engineering Drawing, Non-conformance
Management and Product Data Management
. Received the Instructor of the Year Award for a 4 week assembly
mechanics course
Agri Shop, Redmond, WA
1/2005 - 2/2006
Sales, Deliver & Service Manager
Assisted customers with sales transactions and customer service requests
regarding outdoor power equipment, chainsaws, and John Deer riding tractors
. Picked up equipment for servicing and delivered upgraded or
refurbished equipment to customers upon repair
Enumclaw Dodge, Chrysler and Jeep, Enumclaw, WA
1/2004 - 7/2004
Automotive Salesman
Guided customers through the purchasing process for a vehicle of their
individual specifications making calls and advising in-house customers with
product information
The Boeing Company, Seattle, WA
11/1986 - 7/2003
Corporate Training Instructor
Advanced to position through continuing education and dedication to the
classroom teaching most training courses for ground crew mechanics
. Participated in project management courses taken through Georgetown
University increasing management, organizational and communication
skills
. Facilitated "Increasing Human Effectiveness" course for adult
education and completed Train-the-Trainer courses for 8 different
software applications
Instructional Designer
Designed and instructed several training courses for Boeing aircraft
mechanics continuing education through Boeing's Development Program
. Attended the Boeing Leadership Center for the "Training Professional"
Development Program becoming a Certified Boeing Training Professional
. Participated in the Basics of Boeing Management and Increasing Human
Effectiveness courses to increase knowledge and professional
development
Software Applications Instructor
Promoted to training responsibilities for the ground crew mechanics
enlisting in training courses to advance into instructional design
. Attended courses at Everett Community College including, but not
limited to, Principles and Techniques of Occupational Analysis,
Vocational Course Organization, Elements of Teaching, and
Instructional Design
Ground Mechanic
Reviewed blueprints and used hand tools to assembly large commercial
aircrafts
EDUCATION
Sales Training Institute, Bellevue, WA
Specialized Sales Training
Graduated First - In - Class
AFFILIATIONS
Western College of Auctioneering - Class Champion Auctioneer
Member of Washington State Auctioneering Associations
Arizona Auctioneering Associations
REFERENCES
Furnished upon request
Contact this candidate