Customer Service Manager

Ruby Hall-Brisbon

P. O Box ****** Phone: 615-***-****

Murfreesboro, TN 37133 Email: *********@*****.***

An accomplished, results driven, professional with over 20 years of clerical and customer service

experience. Proven ability to meet customer requirements and company goals. Exceptional

communicator with demonstrated success in building relationships and achieving high levels of

customer satisfaction. Entrepreneurial spirit that combined with the problem solving skills of a

proven professional.

Qualification Highlights

Ten Key and Data

• •

Strategic Detail oriented

Entry skills.

Planning with the ability to multi

• Military task.

• Data entry

Trained

• Team leader

• Quality

• Skilled in

Control

Microsoft Word, Excel,

• Superb Ability

to work independently

Professional Experience

Stones River Center – Direct Support Professional 2012 Present

Maintain records of patient care, condition, progress, and problems in order to report and

•

discuss observations with a supervisor or case manager.

Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles,

•

and with dressing and grooming.

Plan, purchase, prepare, and serve meals to patients and other family members,

•

according to prescribed diets.

Provide patients and families with emotional support and instruction in areas such as

•

infant care, preparing healthy meals, independent living, and adaptation to disability or

illness.

Verizon Wireless – Custromer Service Representative 2004 2011

• Responded to incoming inquiries, customer questions and resolved problems to

standardized procedures while maintaining a courteous manner.

• Gathered information and asked questions to determine source of problems and

customer needs.

• Used computer keyboard to enter alpha numeric data into automated system.

• Recorded all customer and issue related information in the proper database. Assist

customers with returns, purchasing store protection plans and service packages.

United States Air Force – Personnel Specialist 1989 1996

• Attended Professional Military Education for in recognition of past performance and

preparation for future leadership positions.

• Responsible for all personnel files, military career progression, deployments, enlistments

and retirements.

• Organize personnel deployments to support military operations overseas. Created the

military orders and ensured that each deploying airman is up to date on all records.

Academic Education

Tidewater Community College, Norfolk, VA – Customer Service Professional

Johnson and Wales University – Culinary Arts

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