Project Manager Quality Assurance
Resume:
Frederick D. Brockington MS, NCC
Atlanta, GA 30308
************@***.***
OBJECTIVE: seeking a Mental Health Counselor position where facilitation
of positive change with adolescents and adults is the goal.
EDUCATION Mercer University, Atlanta, GA
May 11, 2013
M.S., Clinical Mental Health
Counseling
GPA: 3.846-Chi Sigma Iota
Strayer University, Atlanta, GA
March 2008
B.S., Business Administration and
Human Resource Management
GPA; 3.5-Cum Laude
LICENSURE Licensed Associate Professional Counselor,
State of Georgia Passed NCE
EXPERIENCE
Life University - Internship I, II
2012 -present
. Individual Counseling
. Counseling Workshops- Stress Management, Beck Depression Inventory,
Test Anxiety, Adjustment Issues, guided imagery,
. Updated treatment plans-DSV-IV
. Beck Depression and Well-being assessments
. Prepare case notes and updates to client records
. Work with clients with anxiety, depression, stress management
Anchor Psychiatric Hospital-Internship
2012-
2012
. Individual Counseling
. Group Counseling
. Conducted psychosocial assessments
. Updated treatment plans-DSV-IV
. Prepare group notes and updates to client records
. Work with clients with substance abuse, bipolar/mania, co-occurring
disorders, depression, schizophrenia, suicidal ideation
Mercer University, Atlanta, GA
2011-present
Teacher's Assistant
. Assist the Head of the Counseling Department with teaching the Helping
Skills II Course
. Role Model for students in counseling role plays; observation of
students while practicing counseling techniques; active listening,
facilitating, clarifying, direct talk
. Manage and review student weekly counseling journals; manage grades
for the professor
. Work with groups of students in counseling response techniques and
terminology
EBIX, Atlanta, GA
2011-present
EDI Analyst-Project Manager
. Managed and Implemented projects for electronic data feed transfers;
evaluated account structure and file specifications for business
requirements; reviewed file feed data for discrepancies; conducted
conference calls to evaluate project status and deadlines
. Managed the communication between internal employees and external
clients for data transfer information. Review census Files for
accuracy to be transferred into the web system
. Developed tracking tools for projects for the staff to use as
guidelines to track their progress and status updates.
. Evaluated EDI processes to improve open enrollment process for new
year clients
. Communicated and collaborated with all levels of management
Global Commerce Solutions-Contract Department of Labor
2010-2011
Analyst II
. Analyzed immigration cases on the ETA Form 9089 for labor
certifications; evaluated employer's job requirements and recruitment
to determine certification or denial of work visas.
. Evaluated the Code of Labor Regulations purpose and scope of section
656; apply laws from the Immigration and Nationality Act.
. Audited recruitment documentation for labor certification; documented
case notes status in the ETA Foreign Labor Certification system case
management system.
. Managed and reviewed the program violators of the certification
immigration process; Preparation of correspondences related to
adjudicated cases.
Delta Dental Insurance Company
2001-2010
EDI Analyst; QA Tester/Trainer; Auditor
. Project manager and point of contact during Implementation of new
groups/clients for electronic eligibility files transfer; Validating
errors from transferred electronic eligibility files ;Liaison for
group/client contact, troubleshoot issues with group eligibility files
and protect HIPPA information.
. Test in UAT and Production of Eligibility Files 834, 80 byte, 130
files
. Web site presenter for new hire provider relations staff.
. Software Quality Assurance testing; developed and executed test script
and cases and plans for functional testing.
. Create test plans and tracked defects; documented all testing
activities and results ; tested the defects with computer system for
production; Performed as web and system tester for new installed
patches for company system.
. System reviews, patch installs; Tested in different test environments
before installing into the production environment.
. Write and ran test cases in Mercury Quality Center, and Clear quest;
Execute script walk-troughs.
. NT, UNIX; QA audits with clients to make sure that claims are being
processing according to group policies.
. SharePoint; Validated the group's contract against claims processing
in the company system.
. Maintained the procedure cross check tables and history cross check
tables for the claims processing computer system; Updated CDT codes to
the mainframe system; Train new employees on computer system upgrades
and manuals; analyze and solved claim processing issues throughout the
Delta Enterprise using American Dental Association processing
guidelines
City of Hampton Public Schools and City of Norfolk Public Schools
1994-2000
Substitute Teacher-Teacher's Aid
. Follows all policies, rules and procedures to which regular teachers
are subject; and which good teaching practice dictates.
. Remains in assigned classroom until all students have been dismissed
for the day
. Assumes responsibility for overseeing pupil behavior in class and
surrounding areas.
. Reviews with principal or designee, all plans, duties and schedules
to be followed during the teaching day, teaches the outlined lesson,
maintains as fully as possible the established routines and procedures
of the school and classroom to which he/she is assigned.
. Completes evaluation at the end of the day, checks out with
authorized personnel prior to leaving at the end of the day.
The Scotsman Clothing store
1988-
2001
Assistant Manager
. Managed and supervised departmental employees, delegating assignments
and evaluating performance; administered assessments; conducted exit
interviews; managed department expenses and resources within company
budget.
. Developed and implemented a training program for new hires which
improved productivity of the store overall profits; developed manuals
and training resource tools for employees
. Managed the Inventory control process; created profit and loss reports
for weekly and monthly sales.
. Merchandising store based on store layout guidelines; travel to open
new stores
Skills/Courses
Introduction to Counseling; Counseling Theories; Psychopathology; Ethics;
Life Span; Group and Group Lab; Helping Skills I, II, and III; Abnormal
Psychology; Philosophy; Microsoft word, PowerPoint, excel
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