Engineer Manager

THERON SCHILLING

*** ******** **. **********, ** 26501

*******@*******.***

304-***-**** (cell)

Field Service Engineer/Field Technician/Service Representative

SUMMARY OF QUALIFICATIONS:

An accomplished, detail-driven, analytical, and customer focused Senior Field Service Representative,

coupled with AS degree in Biomedical Engineering. Excels in unpredictable and hectic environments.

Consistently recognized for exceeding revenue and man-hour goals. Capable of completing multiple

projects with established deadlines through time management skills. Aggressive in identifying and

resolving inefficient operational processes through troubleshooting skills. Strong team member, able to

achieve optimal production rates while maintaining high safety methods and practices. Reliable follow-

through skills, while maintaining accurate records and all administrative tasks in a timely manner.

Effective liaison, with clear communication skills, both oral and written. Interface with people at all

levels including co-workers, management and customers. .

Expertise within the Healthcare field in the following Key Areas:

Customer Relations/Education Account Development/Management

Sales/Marketing Techniques Territory Enhancement Networking/Cold Calling

Documentations/Administration Staff Management/Performance Reviews

Equipment Installation/Repairs HR Administration/Productivity Enhancement

Contract Negations Inventory Control

PROFESSIONAL EXPERIENCE:

T & S Biomedical, Morgantown, WV 10/2010 – Present

Owned own business in repair, calibration and safety testing of a wide range of medical equipment.

Equipment worked on included Bedside Monitors, Telemetry Systems, Balloon Pumps, and

Sterilizers. Kept Equipment Management System for each account.

Datascope, Inc., Charlotte, NC 1999 – 09/2010

Senior Field Service Representative – Terr: NC, SC, & VA

Successfully opened, established, and developed new accounts, while maintaining existing customers.

Installed, serviced, and maintained Balloon Pumps, Bedside Monitors, Panorama Telemetry. Maintained

Hardwired Systems, other equipments, and accurately maintained demo equipment inventory. Served as a

key contract person, on-call over the weekends and evenings 24-7.

Recognized for achieving one of the biggest service contract within the company that generated

$120k+ and consistently maintained and grew sales. Results: Awarded for excellence each year.

Recognized as "Rookie of the Year" in 2000 for outstanding performance and exceeding company

expectation in revenue growth, while maintaining old business.

Worked closely with other sales reps and assisted them covering territories, installing and maintaining

equipments in a timely fashion.

Effectively worked with other manufacturers including GE, Medtronic and Xaiscan C-Arm.

SVI Systems, Peoria, IL 1997 - 1999

Field Engineer/Team Leader/Area Service Manager – Terr: Northeast and Southeast

Successfully hired, trained, and supervised 16 outside Field Engineers who serviced pay-per-view movie

system in hotels. Monitored expense reports, daily scheduling, and human resources issues.

Built productive teams through strategic interviews and on-going performance reviews.

Instrumental in aperture of new territories in the Northeast and Southeast

Played significant role in new cost cutting procedures in shipping of new equipment and establishing

bonus incentive curriculum for Field Engineering Staff.

Utilized analytical skills to analyze employee turnover and related issues and implemented bonus

program that resulted in reducing employee turnover by 30%.

Due to excellent performance promoted in 8 mos. to Team Service Leader position and in 3 months to

Area Service Manager.

Page Two

Theron Schilling

Siemens Pelton and Crane, Charlotte, NC 1994 - 1997

Technical Support Rep.

Provided technical support by phone on X-Ray Equipment to customers in throughout United States and

Canada in a professional manner. Traveled extensively and provided equipment training throughout US.

Accurately documented all FDA issues related to equipment failures and related issues. Periodically

traveled to customer sites to assist in installations and repair.

Consistently produced results beyond expectations of supervisors.

Exceeded customer satisfaction through Going beyond the Call of Duty.

Demonstrated and explained correct operation of equipment to medical personnel.

Calibrated and adjusted components and equipment, using hand tools, power tools, measuring devices,

and following manufacturers' manuals and troubleshooting techniques.

EDUCATION:

Caldwell College and Technical Institute, Hudson, NC 1990

Associate, Biomedical Engineering

Electronics Engineering with Emphasis on Medical Equipment

Attended several seminars, workshops, and in-house training to enhance company goals and personal

objectives

Strong References are Available upon Request

Contact this candidate