Customer Service Manager

Herman Winkfield Jr.

**** ****** **** ****** • Bedford, Texas 76021 • 773-***-****• ***************@*****.***

Summary

B.A., Management with 3.5 G.P.A. combined with 10+ years of versatile experience. Proven work ethic, detailed,

and bottom-line driven with solid leadership, communication, and problem solving skills. Multi-tasked with ability

to prioritize and manage multiple projects with overlapping deadlines.

Core Leadership Competencies

1 1

Strategy, Vision & Tactical Execution Inventory Management/Control & Parts

2 Management

Staff Leadership, Training, & Developing

2 Quality Assurance, Service & Process Improvements

3 Exceptional Customer Service Focus

3 Troubleshoot software/hardware issues

4 Reporting, Budgets & P & L Responsibility

4 Install up to date software/ hardware

5 Accounts Payable/Receivables & Collections

5 Experience diagnosing various printer issues

EDUCATION and SKILLS

NATIONAL LOUIS UNIVERSITY, Chicago, Illinois

B.A. Management, August 2011

• GPA: 3.5 – Paid 100% of education through full-time work and loans

• Led and participated in multiple business class projects. Conducted market research and competitive

analysis, developed business plans, and delivered PowerPoint presentations to professors and students.

• Classes included: Management and Supervision • Critical Thinking for Managers • Project Management •

Strategic Management • Financial Decision Making • Communications Skills • Organizational Behavior

Proficient in MS Office including Word, Excel, Outlook, Power Point, Adobe, and Internet Navigation and

Research

PROFESSIONAL EXPERIENCE

U.S. POSTAL SERVICE, Dallas, Texas 2012 - Present

Distribution Manager

• Oversees and directs the processing up to 40,000+ pieces of mail daily according to zip codes in automated

postal system and assist team members in other areas as requested.

CAR MAX, Chicago, Illinois and Houston, Texas 2004

- 2012

Customer Service Manager/Inventory Specialist

• Gained business operations experience during eight-year tenure of working in multiple facets of high-

volume business including operations, inventory management, parts, sales, and customer service.

• Received and processed up to 700+ vehicles day. Inspected interior/exterior of used vehicles and

prepared detailed reports to ensure vehicles were “showroom-ready.”

• Managed/controlled parts inventory for busy service department. Sourced/approved vendors and ordered

parts resulting in lowest costs within 12-store region. Maintained A/P and handled collections.

• Recognized as time managed, productive, and highly reliable with dedicated work ethic.

HARRIS BANK, Lombard, Illinois 2000

- 2004

Account Payable Manager

• Managed a team of 30 for A/P activities at processing center location including verifying checks and

invoices for deposits, processed remittance credit cards and loan payments, and processed and sorted

internal/external mail.

• Perform and/or manage all A/P, A/R, G/L, cash management and payroll transactions; review and make

recommendations on transactions; prepare, review and maintain financial records; assure accurate and

timely reporting procedures on fiscal activities; review invoice transactions; assist with resource

distribution and utilization; oversee purchasing, billing, accounting, cash management and adherence to

approved budgets.

• Prepare, administer and analyze departmental budgets; review and make recommendations regarding

budget issues and discrepancies with guidance and supervision from the Corporate Controller, Operations

Manager and Executive team; develop and administer financial policies; process increase to budget

requests, justifications, expenses and revisions; monitor revenues and expenses.

KENTUCKY FRIED CHICKEN, Chicago, Illinois 1996

- 2000

Store Manager

• Managed sales/operations – with P & L responsibility – for $1.5 million store with staff of 3 managers

and team of 20 associates. Hired, trained, and evaluated team in customer centric environment

• Maintained/controlled inventory, shrinkage, payroll, controllable costs, and OSHA requirements.

• Credited with increasing sales by 50% within first quarter by focusing on daily operations and training.

**References Available Upon Request**

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