Customer Service Manager

**** ******* ***** * 262-***-****

Waukesha, WI **188 C 262-***-****

*********@*******.**

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Robert T. Benedict

Summary

** ***** + experience of material handling equipment

experience. This includes manual and powered pallet

jacks, narrow aisle and cherry picker forklifts

(certified).

10 years + experience on inspection and verifying

Education the condition of all deliveries as well as scanning

all deliveries and creating a manifest for tracking.

I have a valid driver's license. I have a DOT

medical card valid until May 13, 2012.

I am able to lift up to 100 pounds and perform

reaching, bending, stacking and loading if

necessary.

Custer High School

Milwaukee, WI

Waukesha County Technical College

Pewaukee, WI

Took Various Career Building Classes

Areas of

Expertise Effective decision-maker

Multi-tasks and pays attention to detail

Produces a strong drive for results

Excellent Customer Service skills as well as solving

customer problems

Encourages Safety

Gives 110% to get the job done

References Upon Request

Experience Robert T. Benedict

Staples

Oak Creek, WI

Formerly Corporate Express and Seikert and Baum

Route Driver

2000-2012

Currently have a BCD License and has had one for 10

years

Delivered and unloaded product at customer facility

using proof of delivery scanner and other types of

electronic clipboards

Scanned bar codes on boxes delivered; entered

returns, overages/shortages and damaged products

into scanner

After delivery is made, obtained customers

signatures by having customers sign designated area

on electronic clipboard

Organized and loaded product for delivery utilizing

the manifest assuring the most efficient delivery

route and schedule.

Performed all functions in compliance with all DOT

Regulations and all company safety rules

Followed company customer service standards

Helped out in warehouse when needed

Guardian Security

Milwaukee, WI

Office Manager

Directed 275 employees to do their job position

Worked various duties such as: Interviewing, hiring,

unemployment hearings, and terminations

Used customer service skills with clients

United States Army

Located to KY & Germany

Spec. 5 Battalion Radio Communication

Taught standard operating procedures for radio of 4

companies of armored cavalry unit which included 16

tanks, trucks, and jeeps.

Repaired and maintained radios

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