Administrative Assistant Customer Service

Whitney K. Victor

***** **** ****. # ***

Houston, Texas 77014

Email: ******.*********@*****.***

Mobile: 713-***-****

Education

Delgado Community College, New Orleans, LA

2004

Associates Degree, Business Administration/Administrative Office Technology

Experience

TH Hill Associates

Technical Services Department Houston, TX 2013-

Present

Assistant Project Coordinator

Oversight of domestic and international 3rd party monitors dispatching, assignments,

travel logistics for (200 + Technicians and other staff)

Duties include: Dispatching jobs called in, processing scheduled days off for Technicians

and Project Mangers, processing daily reports. In charge of several dispatch lines and

Metrix system assignment updates per the client, rig and well information

2011-2013

Travel Coordinator

Oversight of domestic travel logistics within the United States (200 Technicians and other

staff)

Duties include: Working with Gant Travel Management, working closely with executives

and project managers, creating travel cost estimates for sales department, entering

purchase orders in Metrix Database, tracking job number and assignment changes,

electronic filing, creating effective and time efficient flight paths for ongoing projects,

maintaining time off request for Technical Services Department, backup for international

travel, trained in passport and visa (United States citizens only) compliance and process,

assisting accounts payable and receivable with American Express purchase and payment

audit

Temporary/Contract Assignment Houston, TX 2010-2011

Enbridge Energy (5mos.)

Human Resources Assistant

Provided administrative support to all members of the HR team

Overall duties include: scheduling meetings, running reports from PeopleSoft,

Invoice coding, coding and enter information in time keeping systems, expense reports

and preparing training classes and meetings

Assisted with Health Fairs and company HR driven programs and benefit projects

Coordinated travel for executives and VP’s

Ordered office supplies and maintained break room supplies

Updated Federal Law posters and memos

HR duties included: Processing incoming applications, preparing new hire paper

working, preparing job offers, entering and linking new employees to positions in

PeopleSoft, preparing charts and graphs for head count meetings, running background

checks and monitoring drug screen and physical results

Universal Pegasus International Houston, TX

2008-2010

Administrative Assistant/Human Resources

Assistant to Survey department Personnel Manager

Managed all incoming new hire, rehire, and promotion applications

Conducted background checks for all incoming applications

Monitored results of company regulated DOT drug screening for all field crews

Formatted resumes for RPLS, survey managers, department VP’s and CEO

Interviewed applicants for field crew positions

Managed electronic filing system

Examined and validate the authenticity of identification used for I-9

Uncovered I-9 and W-4 compliance issues/ ISO Certification Processes

Maintained department data systems for employee personnel information

Supporting calendars of department personnel manager and vice president

Administrative Assistant

Assistant to Survey department Controller

Supported calendars of department vice president

Reconciled department purchasing card accounts with Wells Fargo valued at $500,000

Performed payroll distribution for fifty-seven land survey crews

Controlled timekeeping data for 353 employees

Audited equipment inventory forms

Effectively overhead cost on survey field equipment

Uploaded timekeeping information into J.D. Edward Data Systems

Created Excel spreadsheets for all equipment and vehicle data

Managed company fleet mileage

Transported company fleet vehicles to Rosenberg, Texas for storage

Balanced per diem rates for fifty-seven survey crews

Negotiated vendor contracts for department controller

Reduced overhead cost for department by negotiating client rates for field supplies

Assisted with supply inventory and managed supply usage.

Temporary/Contract Assignment: Houston, TX 2007-2008

U. S. Coast Guard (11 mos.)

Documentation Specialist

Provided customer service to individuals seeking merchant mariner credentials

Reviewed mariner applications for completeness

Answered phone/questions from callers

Entered information into databases

Maintained mariner hardcopy and electronic files

Examined and validated the authenticity of forms of identification presented by mariners

during the credential application process

Fingerprinted applicants and initiated background checks

Safeguard information in accordance with the Privacy Act

Interacted daily with various general public, corporate representatives and federal

employees through personal contact, verbal and written communication

Dealt diplomatically with disgruntled customers, trained new employees on office

procedures

Skills

MS Office 2010 Custom databases

SAP/Oracle/PeopleSoft Data Entry 5116 ksph 100% accuracy

JD Edwards

Metrix Government Trained in I-9 compliance

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