Project Manager Customer Service
Resume:
Glenn Dearing Jr.
Alexandria, VA, 22306
*.*.*********@*****.***
Objective:
To obtain an increasingly challenging position in the area of Information Assurance based on the
education and experience that I have received thus far, while being an asset to your organization.
Education:
Norfolk State University Norfolk, VA May 2011
Master’s of Science in Computer Science
Norfolk State University Norfolk, VA May 2009
Bachelor of Science in Computer Technology
Security Clearance: Active DOD Secret Clearance
Related Classes/Training:
Ethical Hacking Security Operations Compliance Management
QRadar ISO Standards
Computer Security Java Programming
Network Defense C++ Programming
Cryptography SQL Programming
Computer Hardware Computer Networking
Electronic Devices
Work History:
February 2012 – Present
International Business Machines (IBM), Herndon, VA
Senior Consultant for Cyber Security & Privacy
• Architects secure solutions to address specific security and privacy requirements.
• Responsible for insuring certain facilities are compliant within the IBM internal
auditing policy.
• Conducts application maintenance, user support, report development and ad hoc
report development.
• Designs data security plans, prepares for IT Security audits.
• Assist Project Manager, Architects, and the technical writers with the proposal
development process.
• Tests data to assure reliability of information and system documentation.
• Provides desktop support to end users, including equipment deployment and
software installation.
• Responsible for the coordination of Information Assurance briefings.
June 2011 – February 2012
Central State Hospital, Petersburg, VA
Programmer Analyst
• Support client/server based on information system, development of client/server
information system based on predetermined system requirements and technical system, and
end-user desktop support and equipment support of non network devices.
• Perform program with SQL server database, VB.net, and Crystal Reports and assist with
special IT projects.
• Conduct application maintenance and user support, report development and ad hoc
reporting development. Modify and enhance reports based on user input.
• Test data to assure reliability of information and system documentation.
• System testing assist with report development and deployment of reliable reports.
• Coordinate user training and implementation of systems
• Prepare status reports and coordinate system deployment process with Sr. Programming
Staff.
• Provide desktop support to end-users and assist with printer issues.
• Set up and deploy equipment and install software.
• Support and troubleshoot with vendor installed systems and equipment.
• Coordinate end-user support needs with helpdesk or other IT Partnership staff.
September 2009 – May 2011
Norfolk State University Computer Science Dept. Norfolk, VA
IT Specialist
• Assisted in providing superior customer service, troubleshooting assistance, support, and
advice.
• Performed hardware/software troubleshooting for end users by analyzing, identifying and
diagnosing issues using standard processes and procedures.
• Responsible for building and deploying computer images.
Skills:
Comptia Security + Packet Sniffing
Security Operations Compliance Management Java Programming
Crystal Reports C++ Programming
VB. net QRadar
IBM Data Security & Privacy Security Expert
References: Available upon request
Contact this candidate