Sales Project Manager

Ken Swink

**** ***** **** **. - *******, Texas **040

832-***-**** - *********@*****.***

Objective: Business Analyst to provide business solutions.

Career Summary:

Part of a team that built a CRM tool for collecting customer information saving $100,000.00 a month on previously lost sales.

Taught all sales and management personnel in the use of the new CRM tool resulting in 100% acceptance.

Created a new requirements form, using Excel and Visual Basic resulting in 50% improvement in the process of getting information from the client to the BA team.

Critical Skills:

MS Office MS Project SQL

MS Access Visio CorelDraw

AutoCAD CRM COGNOS

Windows SAP Visual Basic

Professional Experience:

Family Issues 2012 - 2013

Consolidated Graphics, Houston, Texas 2011 - 2012

Business Analyst Estimator

Taking customer requirements from the sales person and working with programmers and developers also created estimates and proposals for commercial web site creation. These proposals were given back to the salesperson to present to the customer. Created forms, using Excel and Visual Basic, that improved capturing customer requirements. Improved proposal turn-around time by two days.

Finished degree work, built and sold various woodworking projects. 2009 - 2011

Caterpillar Global Petroleum, Inc., Houston, Texas 2007 – 2009

Senior Business Analyst

Part of a team that built a CRM tool for Major Accounts, Sales and Management. Worked closely with Management to determine requirements. Provided all CRM training to Management and Major Accounts sales people. Used SQL to create fields and functions in the CRM tool. Assigned priority to CRM requests via a needs assessment and cost / benefit analysis relative to business initiatives. Trained other Business Analysts to support CRM usage. Part of four Six Sigma teams that addressed and resolved multiple business problems using tools such as CRM, GERP and COGNOS. Generated reports using SAP.

Continental Airlines, Houston, Texas 2006 to 2007

Safety Manager / Analyst

Tracked damage information from all Continental locations worldwide using an Access database. Generated daily and monthly damage reports that were sent to management using Excel.

TFI, Houston, Houston, Texas 2005 to 2006

Designer

Part of a team that worked to develop a remote controlled backyard tree trimming device. Created designs using AutoCAD. Researched patent information regarding the trimming device.

Hewlett Packard, Houston, Texas 2003 to 2005

Help Desk Agent

Provided technical and application support to Hewlett Packard employees worldwide.

Used Quest/Remedy software to log and track support calls. Provided phone support for HP and contract employees nationwide.

Fred Haas Toyota Country, Tomball Texas 2002 to 2003

Database Administrator

Built customer contact database in ACT and produced reports for all sales persons.

Installed and setup database system for tracking sales activity. Created reports, printed response letters, and managed database. Setup mailing campaigns. Populated ACT database with customer contact information. Provided reports to the sales force. Sold new and used automobiles.

CTI Billing Solutions, Houston, Texas 1998 to 2002

Technical Support Manager

Responsible for all technical operations including LAN, WAN, Helpdesk, project management, and network maintenance companywide. Led technical team in upgrading equipment, processes and procedures to streamline and automate tasks for processing bills for cellular telephone providers. Managed individual projects through planning, oversight, direction, motivation and hands-on participation. Provided high level of technical expertise to management and up to 50 employees. Increased productivity and generated significant savings by successful cost analyses, implementing numerous updates and resource consolidation. Project manager for equipment installation and implementation projects. Increased LAN uptime to near 100%, cut failure rate to near zero, and upgraded speed from 10 to 100 megabit, which improved process throughput from two days to overnight. Eliminated costs and problems associated with dumb terminals by installing a terminal emulator on all PCs. Standardized departmental applications using “Ghost” software.

Education:

MM – Master of Management - University of Phoenix, graduated 11/16/2009 – GPA 3.95

BSBM- Bachelor of Management - University of Phoenix – graduated 04/13/2007 GPA 3.83

Certificate Computer Technology – Control Data Institute

AutoCAD Certified Technician Tomball Jr. College

Management and Motivation - seminar by American Management Association

Essentials of Management - course by American Management Association

Windows 2000, MS Office

Citrix

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