Process Improvement Manager

PAULA GILBERT

*** ***** ** ******** ** *****

Cell: 901-***-**** Email *************@*****.***

Summary:

• 20+ years of progressive career growth and experience gained in fast-paced

manufacturing environments.

• Process Analysis and Improvement, Cost Reduction, Strategic Planning, Customer

Service

• Production Leadership skills with demonstrated leadership and analytical skills in

union and union-free environments.

• Applied knowledge of production systems, team building, process improvement, risk

management, lean manufacturing, and team management directives.

• Positive and effective people and communications skills at all levels combined with solid

organizational skills, creativity, and communication.

• Known strategist who transforms strategic plans into workable solutions and benchmarks

for performance against key operational objectives.

• Strong operational process improvement background through effective cost reduction,

tactical planning, and productivity gain.

2011 to present Army Corp of Engineers Finance Center

• 3+ years collecting indebtedness due the United States promptly in accordance with the

Debt Collection Improvement Act of 1996, Public Law 104-134 section 31001 the Debt

Collection Act of 1982, Public Law 97-365, as amended, the Federal Claims Collection

Standards, 31 Code of Federal Regulations (C.F.R.) Parts 900-904, 5 C.F.R. Part 179, 5 C.F.R.

Part 550 (Subpart K), and Defense Finance and Accounting (DFAS) Service Regulation Number

005.

2009 to 2011 Dyersburg State

• Full time student

1989 to 2009 QUEBECOR WORLD, Covington TN

(Division Closure) A 450+ employee division that is part of a global market leader in most of its

major product categories, which include advertising inserts and circulars, catalogs, direct mail

products, magazines, books, directories, digital premedia, logistics, mail list technologies and

other value-added services.

Account Manager/Production Supervisor

Developed a skilled working force and reduction of poor performing employees utilizing

5 step disciplinary action

Maintained excellent customer relationships

Improved quality performance through process control, training and enforcement of work

instructions

Analyzed problems and recommended and/or implemented solutions

Sustained a thorough knowledge of all products, including but not limited to, production

capabilities, product cost, and quality standards

Supervised from 45 to 130 employees on a daily basis with annual performance

evaluations

Motivated crews through daily meetings, one on one conversations, and counseling

Skills and Certification:

Word, Excel, Lotus Notes, CEFMS & Access

Education:

Associate of Applied Science Business Management

15 hours completed 2nd major Accounting

Awards/Honors:

Magna Cum Laude

2011 Work Enforcement Act Distinguished Participant of the Year

2012 Who’s Who Dyersburg State

References:

Jenny Dixon 1-901-***-****

Jennifer Jones 1-901-***-****

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