Customer Service Management
Resume:
Annelise McGuinness
Miami, Florida 33186
e-mail:*****@*******.***
Objective: Currently looking for a long term position in office
administration where I can contribute skills and experience and grow with
the company.
Skills, Relevant Experience Background
. 10+ years of office administration experience ranging from task
management to market research coding to basic reception.
. Bachelors Degree in Education, specializing on working with children
as well as students (adults and children) with developmental
disabilities.
. 10+ years in professional translations - English/Spanish or
Spanish/English. Fluent in English, Spanish and Dutch.
Employment History
ProTranslating Services - Jul. 2011 - Feb. 2013.
Coder/Translator/Transcriber: Duties Included: Coding Spanish market
research surveys and translating open ends, the development of code list,
project research, transcription of audio tapes from Spanish into English
and translation of legal documents.
Encuesta, Inc. - Oct. 2000 - Apr. 2011.
Market Research Coder/Translator/Receptionist: Duties Included: translate
English surveys and commercials into Spanish and vice-versa, develop code
list for the final market study and code the study for the analysis.
Management of forms and paperwork. Testing of studies and preparation of
field briefings. Proofread reports for Project Managers. Preparation of
focus groups. Responsible for doing research, maintaining databases,
maintenance of files on research studies, faxing, photocopying, binding
books, and answering phones. Organize, plan and supervise company events.
Proficient in the management of forms and paperwork, maintenance of files,
filing, faxing, photocopying, typing / writing up reports and experienced
communicating over the phone (customer service), research and surveys.
The Palace Nursing and Rehabilitation Center - Feb. 2006 - Dec. 2007.
Weekend activities Coordinator: Duties Included: Manage the admissions of
residents, planning and implementing of activities, monthly decoration of
facility, monthly parties and special events, and performing weekly bingo
games and the social hour gathering. Supervision of student volunteers
acquiring community hours. (Part time - Weekend Position)
Work experience prior to 2000 was mostly in the Early Childhood Education
field working with mentally and physically disabled children and adults
with such duties as the development of Support Plans and their
implementation. Development of Curriculum, planning of activities, class
set-ups, staff coverage, and environment safety. Managing the process and
implementation, and conformity of guidelines for the affiliation with
NAEYC. Develop and write curriculum, parent and staff handbooks, and
provide Spanish translation of all documents
Related Information: BA degree 1978 in General Education. Have instructed
and given courses, as well as taken numerous courses and seminars in both
English and Spanish. Subcontracted to do translations of educational
material and manuals. Children and Families Certification, preschool
teaching methods, early childhood development and psychology, classroom
management, (CPR, first aid and seizures) and able to perform all office
duties. References, salary history, and additional information upon
request.
Contact this candidate