Customer Service Manager
Resume:
Leslie Sermeno
Spring, Texas 77380
***************@*****.***
Qualifications
• 7 years of combined work experience at various levels in retail and customer service.
• 2 years of experience as an Asst. Manager for a major nationwide clothing retailer.
• 2 years of experience as a manager in a nationwide wholesale retail chain.
• Several years of experience working in a warehouse retail environment
• Very Professional regarding both customer and employee issues.
• Advanced ability using Microsoft office suite, accounting ability, ability to use cash register great
multitasking skills can type 80 words per min very fast learner great leader and team player .
• Certified to operate forklift and other heavy machinery
• Bilingual
• 3 years of manual labor work experience
• 2 years of hardware experience-painting, sanding, sawing, home improvement work etc.
Work Experience
Sam Moon Wholesale Retail Center-Shift Manager-duties included ensuring store upkeep, handling
customer and employee issues, ensuring day to day operations are going smoothly, stocking, store
decoration and advertising for new sales. March 2012-Current.
Hilton Hotel-Front Desk Manager-duties included managing employee schedules, handling hotel guest
issues, managing hotel finances and orders for the hotel general store, answering phones, and acting as a
liaison between customer wants and higher management. Feb 2011-Feb 2012
Lowes-Customer Service Representative-duties included handling cash register, providing excellent
customer service and stocking supplies. Operated several pieces of heavy equipment as well Mar 2009-
Nov 2011
Wal-Mart-Customer Service Representative- duties included handling cash register, providing excellent
customer service, stocking, and acting as front end manager when needed. Dec 2008-Jun 2009
Sheik-Assistant Manager-duties included managing day to day operations of the store, stocking,
managing employee schedules, ensuring end of day cash counts are correct, book keeping of store
finances, ordering new products, creating displays for new sales, excellent customer service, opening and
closing the store, making decisions on cutting costs and increasing profit margins and store
upkeep/maintenance. Feb 2006-Dec 2008
Education
36 Hours of Management from Lonestar College
High School Diploma James Madison 2006
Certifications
TWIC card
Passport
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