Process Training

NIRMALA VASUDEVAN

Contact: 504-***-**** (Home)

281-***-**** (Mobile) E-Mail: ********@*****.***

JOB OBJECTIVE

To have a job that would enable me to use my talent and skills as well as contribute to organization's goals and which would provide excellent

opportunities for career advancement and personal growth.

Location Preference: Houston TX

PROFILE SUMMARY

• A dynamic professional with over 5 years of experience in Process Transition

• Previously associated with Tata Consultancy Services, Bangalore as Knowledge Transfer Lead – Process (Initial Review – Fixed

New Business, Allianz Insurance)

• Adept in handling Business Transition/Process Transition and accountable for team’s deliverables, performance, development

and process trainings

• Deft at undertaking responsibilities of removing unnecessary procedures in processes wherein ensuring uniformity in the

process understanding at the client’s and the organization’s end

• Proficient in setting-up, stabilizing processes and ensuring smooth commencement of operations

• An effective analyst with excellent communication and planning skills

CORE COMPETENCIES

• Understanding business needs, its strategic direction and identifying initiatives that will allow a business to meet tho se strategic

goals

• Analyzing business processes, determining gaps with desired state of business and suggesting solutions

• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to

maximize teams performance

• Coaching staff in process improvement tools and methodologies

ORGANISATIONAL EXPERIENCE

Aug’09 – Oct’11: Tata Consultancy Services, Bangalore as Knowledge Transfer Lead – Process (Initial Review –

Fixed New Business, Allianz Insurance)

Key Result Areas

• Computed the:

o Number of FTE’s (Full Time Employees) based on the projected volume and TAT (Turn Around Time)

o Average time taken per transaction

• Analysed the staff performance by employing various techniques such as questionnaire, interviews, observation, etc.

• Carried out quality examination on the transactions and submitted the feedback to the team members

• Recognised the best performers in the team and boosted their morale them to improve productivity

• Ensured adherence to the quality standards as per the PIP (Pilot Implementation Plan

Highlights

• Received the Certificate of Appreciation for exhibiting outstanding performance for successful transition of Initial Review

Fixed New Business Process

• Distinguished efforts towards completing the Offshore Training and Pilot Implementation Plan as proposed

• Dexterously prepared the SOP of 1700 pages which is the highest in the history of Alliance Transition and covered the

maximum number of scenarios

• Instrumental in completing Knowledge Transition on the most critical and complex Initial Review Process

• Effectively proposed a 4 weeks Training Model & 10 weeks PIP (Pilot Implementation Plan to the Onshore Managers and

implemented the same

• Efficiently imparted quality training to 20 members on Initial Review Fixed New Business process

• Entered the BAU (Business as Usual) Phase

Training Undergone

• Initial Review Fixed New Business at Allianz, Minneapolis

Feb’07 - Aug’09 : Deutsche Bank, Bangalore as Process Executive – Process (Global Banking - New Client Adoption)

Growth Path / Deputation

Feb’07 - Sep ’07 Process - Trade Clear- Client Contact Group

Sep’07 - Aug’09 Process Executive – Process (Global Banking - New Client Adoption)

Key Result Areas as Process Executive – Process (Global Banking - New Client Adoption)

• Acquired new clients as per Global KYC Standardss

• Carried out due diligence on the Client, Management and Board of Directors to ensure no reputation risk to the bank

• Scrutinised the search results to gather potential negative information and escalate the same for compliance

• Employed different trackers to capture the progress of the client adoption and business issues

• Performed Quality Check (4 & 6 eye) and managed the mailbox for the peers

Highlights

• Received the following:

o Spot Award in Jul’08

o Best Team Player Award in Sep’08

• Efficiently administered the new hires and offered process specific trainings

• Acknowledged as an SME (Subject Matter Expert) for the process

• Earned client appreciation & accolades for adhering to quick turnaround time

• Successfully transitioned to New Jersey for the project

Training Undergone

• Global Banking – Trust & Securities Services at Deutsche Bank, New Jersey

Key Result Areas as Process - Trade Clear- Client Contact Group

• Communicated with clients to obtain and validate the hardcopy SSI’s (Standard Settlement Instructions)

• Resolved queries of the Data Cleansing Team

Highlight

• Earned appreciation from the Data Cleansing Team for getting all queries resolved within the timeframe

PREVIOUS EXPERIENCE

Sep’05 - Feb’07: 24/7 Customer Pvt. Ltd., Chennai & Bangalore as Tele-Sales Executive

Highlights

• Achieved the following:

o Raising Star Award for the first month of calling

o Specialist for the Month Award twice

o Numerous Awards for exhibiting outstanding performance

o Numerous Compliance Best Awards

o Specialist for the Year 2006

o Achievement Award from the Client Assurant Solutions

CERTIFICATIONS

• Life, Health and Accident Insurance License for State of Louisiana

• Tally Certification Course

EDUCATION

2005 B.Com. from Emerald Heights College, Ooty with 80% (First Class)

12th from C S I Gell Memorial, Ooty with 88% (First Class)

2002

10th from C S I Gell Memorial, Ooty with 90% (First Class)

2000

PERSONAL DETAILS

01st October 1984

Date of Birth:

Address: 1895 Barker Cypress Rd, Houston, Texas.

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