Network Administrator
Resume:
REY J. FORD
**** *** *** *****, *** Antonio, Texas 78218
************@*****.***
QUALIFICATIONS PROFILE
Technically sophisticated, seasoned, and talented IT executive powered with more than seven years of broad-based experience in software administration, server virtualization, and computer configuration, diagnostics, and repair. Demonstrate well-rounded skill set in directing successful technical support programs by implementing effective strategies to optimize business processes, elevate efficiency, and improve quality, while significantly reducing cost. Excel at delivering simultaneous, large-scale, mission-critical projects within the constraints of scope, quality, time, and cost. Exemplify remarkable skills at leading, motivating, and coordinating technical teams to provide innovative technical solutions and ensure total customer satisfaction. Employ keen eye for detail and ability to multitask in fiercely competitive, multi-platform, and fast-paced environment. Bilingual in English and Spanish.
AREAS OF EXPERTISE
- Project Management and Operations - Network and Application Administration
- Outstanding Client Relations - Software Design and System Security
- Leadership, Training, and Team Building - Technical Support and Troubleshooting
- Conflict Resolution and Decision Making - Continuous Performance and Process Improvement
RELATED EXPERIENCE
HTS VOICE AND DATA (TRCSS), SAN ANTONIO, TX
Systems/Network Administrator 2011–2013
Oversaw the maintenance of network infrastructure, such as switches and routers and troubleshot technical problems under time constraints. Displayed proven ability in all aspects of computer and network security while providing expert advice on general security measures. Configured, maintained, and repaired Windows and Linux servers, HAVMs, workstations, wired, and wireless network. Carried out routine maintenance, such as changing backup tapes or replacing failed drives in a RAID. Set strategic direction in the configuration of Remote Monitoring and Management (RMMs) like Level Platforms for dozens of sites, including multiple exchange server environments. Provided multiple devices root access for Cisco's AnyConnect.
Notable Achievements:
- Played a vital role in providing exceptional monitoring, security, maintenance, support, and advanced support services to clients to ensure their utmost satisfaction
- Exhibited superior talents in securing Android, Blackberry RIM, and Apple IOS devices, while handling VPN, Anti-Malware, and Adware Application removal
- Diligently managed the 24/7 monitoring of mobile device resources, location, and data usage
- Exemplified proficiency in utilizing Level Platforms Mobile Device Management (MDM) to configure all policies
- Took charge of adding Adblockers to smartphones and computers, and updating the DNS settings of devices to optimize efficiency
- Served as an integral member of the team, responsible for redesigning the OS of Android phones for the customers
- Fulfilled expanded responsibilities by maintaining networks and computers of keynoted Texas County judge/sheriffs/courthouse offices
- Applied custom tailored interfaces in Windows and Android to be user friendly or informative to customers
- Expertly managed the websites of two San Antonio City offices and held responsible for editing the data and adding new calendars, notes, and graphics
AT&T, SAN ANTONIO, TX
Tier 2 Technician 2010–2011
Rendered high level of technical support to customers for AT&T’s modems, routers, DVR systems, and Microsoft operating systems (OS).
Notable Achievements:
- Took full management accountability of daily call flow of 30 to 40 calls with a first call resolution rate of 88%
- Gained comprehensive experience with TCP/IP settings (configuring DHCP, DNS, Mac and IPs'), home networking, walking customers through installing hardware, and wireless router settings
PAN AMERICAN INSTITUTE (WWLC), SAN ANTONIO, TX
Systems Administrator 2008–2010
Championed in installing, supporting, and maintaining servers or other computer systems within the organization. Closely monitored network performance to determine necessary adjustments and changes.
Notable Achievements:
- Earned distinction for diagnosing and repairing all PC and Server 2003 issues in a timely manner
- Expertly managed program troubleshooting, OS installations and upgrades, and staff training and development
OTHER EXPERIENCE
WORLD WIDE LANGUAGES AND COMMUNICATIONS, SAN ANTONIO, TX
Office Administrator 2008–2010
PAN AMERICAN INSTITUTE (WWLC), SAN ANTONIO, TX
Skype Instructor/Translator 2008–2009
CERTIFICATIONS
Microsoft Certified IT Professional (MCITP): Windows 7 Configuration, Windows Server 2008 R2, and Server Virtualization
Dell Certified: Latitude, Vostro Laptops, Optiplex Desktops, Power Vault, and Blade Server
TECHNICAL PROFICIENCY
Operating Systems:
- Windows OS from legacy 3.1 to Windows 8
- Mac OSX 8.0 to 10.7
- Ubuntu (and its derivatives), Fedora, OpenSuse, Linux Mint, and ArchLinux
Servers:
- Windows Server 2012 with Hyper-V
- Windows Server 2008 R2 with Hyper-V
- Windows Server 2003
- Red Hat and Ubuntu Server
Software, Hardware, Firewalls, and Routers:
- Sonicwall TZ and NSA series Firewall/Router
- Sonicwall Continuous Data Protection Hardware
- HP ProCurve routers, switches, and hubs
- Microsoft Exchange user mailboxes
- OWA (Outlook Web Access)
- Outlook 2007 and Outlook 2013
- IIS 7.0 for Exchange 2007
Contact this candidate