ERIC SETTER

**** *********** *****, ******, ***** 78748

512-***-****

ab1n4m@r.postjobfree.com

QUALIFICATIONS PROFILE

Highly organized, versatile, and dynamic professional, offering broad-based experience in office management, field management, and customer service. Excel at providing high level of administrative support to people of diverse cultures and organizational backgrounds coupled with comprehensive abilities in processing and maintaining sensitive records and files. Display determination, intellect, and skills required for improvements in efficiency, productivity, and business processes toward successful attainment of corporate goals. Possess a keen attention to detail; able to multitask in competitive, fast-paced environment with dedication to superior service.

CORE STRENGTHS

Continuous Process Improvement Customer Service Management Website Design and Networking

File Compilation and Maintenance Web Host Set-Up and Maintenance Training, Leadership, and Team Building

Problem-Solving and Decision-Making Time Management and Prioritization Technical Support and Troubleshooting

EMPLOYMENT HISTORY

ARTIST / PHOTOGRAPHER (SELF-EMPLOYED) - ONE SEVEN TWO 2010–PRESENT

- Conducted business as a sole proprietorship in the fields of photography, painting, music, information technology, and consulting.

- Demonstrated proficiency with studio lights, speedlights, and light modifiers, while favoring natural light.

- Exemplified keen expertise in industrial, product, wedding, portait, event, street, still life, and nature photography.

- Skillfully designed and developed websites, blogs, Facebook pages, and online commerce solutions.

CONSULTANT -Austin, TX/Houston, TX/Providence, RI/Phoenix, AZ

- Rendered high level of assistance to stone distributor and fabricator Cosentino with training, new equipment assessment, and customer service.

- Used CAD, Excel, Microsoft Windows XP & 7 tablets and interacted with Home Depot and Lowes stores and customers.

INFORMATION TECHNOLOGY (IT) PROFESSIONAL- Austin, TX/Dallas, TX/Phoenix, AZ/Providence, RI

- Skillfully troubleshot computer issues at various offices and homes, which include file management and backup, audio recording set up, printer set up, networking, and other hardware and application needs.

ASSET TAGGING -MicroMain Corporation, Scottsdale AZ, Washington D.C., and New York, NY

- Assisted in cataloging and tagging inventory, equipment, and facilities assets in colleges, hospitals, and prisons.

- Demonstrated abiity to climb and navigate rooftop areas in extreme temperatures.

- Evaluated diverse client needs, communicated with on-site staff, and worked with a team to identify, label, and enter data into their proprietary software.

MEASURER/MEASURER TRAINER/TECHNICAL ADVISOR/OFFICE PROCESSOR - STONE SYSTEMS OF CENTRAL TEXAS, BUDA, TX 2007–2010

- Regularly contacted customers of stone surfacing from home improvement stores, confirmed orders, qualified prerequisites, and scheduled appointments.

- Measured and created physical and digital templates of stone surface solutions using tape measures, digital plotting equipment and several CAD programs.

- Facilitated training for newly hired employees to enhance their knowledge on practices and procedures both with specialized equipment as well as technical support for email and internal systems.

- Handled and secured various office processes and assigning orders from home improvement stores and incoming documents from other measurers. Involved Excel, Word, Journal, Acrobat, and CAD.

TECHNICAL SUPPORT REPRESENTATIVE - TIME WARNER CABLE, AUSTIN, TX 2004–2007

- Provided specialist level technical support, including diagnosis, troubleshooting, consulting, problem escalation and coordination for all cable TV (basic/digital/DVR/high-definition/on-demand content), DOCSIS high-speed data connections (including wireless and dialup connections), and digital phone systems

- Maintained frequent interaction with customers to provide prompt responses to all inquiries concerning products and services as well as to address and resolve complaints under time constraints

PSS LINE OPERATOR (MICROSOFT PC SAFETY LINE TECHNICAL SUPPORT REPRESENTATIVE) - HARTE-HANKS–STAFFMARK, AUSTIN, TX 2004

- Adopted and instituted methods of resolution for Microsoft Windows Users having troubles with virus or malware threats

- Assisted customers through phone on how to navigate through the operating system using Windows system tools and third-party programs

- Exhibited superior talents in utilizing call center phone systems

SERVER/TRAINER - OUTBACK STEAKHOUSE, LONGVIEW, TX 2003–2004

- Courteously welcomed guests and served food and both alcoholic and non-alcoholic beverages on-time

- Spearheaded and mentored employees to develop competencies and achieve the highest level of performance

SERVER - OLIVE GARDEN RESTAURANTS, LONGVIEW, TX 2002

- Gained comprehensive knowledge in the principles and processes for providing exceptional customer services

- Tasked to assess customer needs while ensuring compliance with quality standards for services

- Built and cultivated long-term quality relationships with customers to provide total satisfaction as well as to generate referrals and new business opportunities

SURVEYOR/CAD TECHNICIAN/TECH SUPPORT/NETWORK SUPPORT/OFFICE ASSISTANT

- TELECOM AMERICA SERVICES, SAN MARCOS, TX 1999–2001

- Played a vital role in handling specific duties and responsibilities in various locations such as:

- Conversion of survey drawings of telecommunication manholes to CAD (San Marcos TX, Park Ridge IL)

- Installation of manholes (Austin/San Antonio TX)

- Set up of above ground electric/telephone/cable/fiber-optic lines (Austin/San Antonio TX)

- Documentation of CAD and paper survey documents (San Marcos TX, Park Ridge IL)

- Resolution of technical issues for SBC systems and internal PC (San Marcos, TX, Park Ridge, IL)

- Formulation of a small intranet within the office (Park Ridge IL)

EDUCATION

COURSEWORK IN INTERDISCIPLINARY STUDIES (Psychology/Business/Computer Science): 1999–2003

- LeTourneau University, Longview, TX

PROFESSIONAL TRAINING

Statements of Attainment of Competence (Casuarina Secondary College, Darwin, NT, Australia) in:

Hand and Power Tools Applied Electricity 1 Occupational Health and Safety

MAJOR ACHIEVEMENTS

National Junior Honors Society Membership

The Bronze Award, Duke of Edinburgh’s Award, Australia

Northern Territory Regional Achiever, NT Soccer Championships

NT Northern Territory Regional Achiever, Academic

Certificate of Excellence through active participation in student leadership, LeTourneau University

ACTIVITIES

LeTourneau Student Government, Longview, TX: 2001–2002

Public Records Committee Chairman

Alpha Omega (Fraternity), Longview, TX: 1999–2003

Secretary Treasurer House Manager Student Government Senator Webpage Administrator Photographer

Athletic Director 1st Vice President

TECHNICAL PROFICIENCY

Microsoft Office Suite Google Docs Adobe Photoshop, Illustrator, and Lightroom, Acrobat QuickBooks

AutoCAD, PowerCAD, Draftsight, Jetstream Windows and Mac Operating System

Coding: HTML, JavaScript, CSS, and C++

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