Administrative Assistant Office

Nekeima Mitchell

Administrative Assistant Houston, TX

*******@*****.*** * 228-***-****

Summary

Administrative Support Professional who enjoys working in fast-paced environments which demand strong organizational, technical, and interpersonal skills. Confident and poised during interactions with individuals at all levels. Trustworthy, ethical, and discreet as well as committed to integrity, excellence, and superior customer service.

Proficiencies / Technical Skills

Project / Team Support Travel Coordination Reporting & Documentation Office Administration

SAP Oracle - PeopleSoft (ATS) Excel

Experience

2013

The Fountain Group / Siemens (Contract)

Jackson, MS

Administrative Functional Support

• Provided a wide variety of administrative and staff support services to the quality, production, engineering, and HR departments

• Used SAP and PeopleSoft for file and record maintenance, data management, analysis, and reporting/ document control

• Worked with customers to ease frustrations or guide them through difficult company procedures

• Assisted in the administration of programs, projects, and/or processes specific to the organizational unit served

• Supported multiple projects utilizing MS Office suite, printed/produced final products, tracked project execution, and prepared reports

• Consolidated and prepared monthly reports for company-wide use, as well as reports for the customer

2012

Staffers / City of Jackson (Contract)

Jackson, MS

Office Coordinator

• Planned and coordinated meetings and ensured directors were well prepared with proper materials

• Maintained managerial calendar and provided scheduling advisement

• Screened incoming emails, faxes and posts, often corresponding on the behalf of various directors

• Handled all general office duties as well as created and modified spreadsheets, memos, agendas, etc. via Excel and Word

2009 - 2010

Skyline-Ultd. VA VISN 16Fee Unit

Jackson, MS

Customer Account Executive

• Received and rerouted a large volume of incoming telephone calls, covering full range of customer service in a prompt and professional manner and obtaining all information for resolution of transactions

• Developed new procedures on an ongoing basis to enhance the documentation processes

• Analyzed transactions to ensure proper quality standards as required by company policy and procedures

• Accurately posted inquiries for statuses of claims while navigating VISTA system and FBCS and updated a spreadsheet of all calls daily

2007 2009

Everyday Warehouse

Jackson, MS

Administrative Assistant

• Processed financial data plans for clients accurately and in a timely manner and reconciled customer accounts

• Integrated external content to the company website using Everyday Warehouse’s internal content creation templates

• Corrected and enhanced existing content of products with high visibility on the company’s website reflecting poor content

• Worked with sellers to gather requirements and helped build the tools and processes desired to increase their ease and efficiency

2005 2007

Kelly Services /Various Companies

Jackson, MS

Clerical Temp

• Managed all aspects of general office coordination and business operations

• Performed general clerical duties including, but not limited to, bookkeeping, copying, faxing, mailing and filing

Education

2007 – 2011

Jackson State University

Jackson, MS

B.S. Finance

• Completed internship and exchange studies at Hohai University – Nanjing China (2011) Intermediate Chinese Language Skills

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